Ayman Osama

A payroll professional with deep understanding of payroll systems and compliance regulations. Proven ability to optimize payroll operations and ensure timely payments. Valued for collaborative approach and flexibility in dynamic environments, known for accurate data management and financial reporting skills.

I also used to be a Customer Support Specialist with 4+ years of experience in the field of customer support especially in non-voice communication channels. I have also been assigned with multiple tasks over my career concerning back office and operations activities, due to my ability to understand procedures rapidly and making sure the task is carried out efficiently in the fastest time possible. I have an analytical thinking approach, which allows me to get to the root of each problem and based on those analytics, I can come up with a data-driven decision, in accordance with the company policy and try my best to persuade the client of such policies and guarantee their satisfaction. I have worked on most known CRMs such as Intercom, Zendesck, and Gorgias, I can use Google Sheets and Excel on an advanced level and there is still room for growth.