Ayman Zaher

• Provided expertise and guidance to clients regarding SAP modules such as FI, CO, MM, SD, HR, and PP.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Responsible for the overall Microsoft relationship, including strategic planning, revenue, and marketing growth targets and all operations necessary to profitably retain, grow, and service Partner's customers.
• Strong knowledge of the Microsoft Enterprise Agreement life cycle.
• Strong knowledge of the Microsoft Cloud Solution Provider (O365 & Azure).
• Maintain a strong relationship with Microsoft's different departments with a particular emphasis on the Enterprise dep. And the Partners Group division.
• Act as the subject matter expert on the above Microsoft programs, processes and systems, and related incentive programs; educate sales and management on maximizing the utilization of such programs.
• Work with the Operations team to ensure the partner is prepared to respond to an audit and maximize its annual renewals and True-Ups.
• Maintain all appropriate certifications and authorizations to ensure that the Company's goals are met.
• Develops concepts and plans to grow related Microsoft business areas that are a strategic focus for the Company.
• Serves as an escalation point for operational issues that must be resolved to avoid a negative impact on the business or the relationship (Including the usage of the CLT system).
• For Enterprise Agreement, "EA" customers become fully aware of the activation process of SA Benefits and how to guide the customer to access their Agreements or Licenses through VLSC.

· Designing and selling “right licensing” solutions and delivering world-class customer licensing proposals.

· Conducting end-to-end execution of licensing deals

· Contributing to territory and account planning.

· Providing volume licensing expertise for Microsoft account teams, customers, and partner organizations.

· Insights on customers' existing licensing position, white space analysis, and customers' deployment and project status.

· Putting licensing proposals together by matching customer requirements with Microsoft program rules.

· Managing customer discussions and negotiations.

· Closing and executing licensing deals.

Engage with the Microsoft Sales team to identify new and upsell opportunities and lead new, mid-term, and renewal licensing opportunities, escalating to Microsoft where appropriate.

· Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.

· Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.

· Analyzed key competitors to respond to competitive threats.

· Worked with customers to develop strategic business and account plans.

· Contributed to annual revenue goals by selling new services and developing new accounts.

· Responsible for maintaining and keeping active Microsoft Partners-related programs and portals, such as:
a. explore.ms
b. eAgreement
c. Partner Quote POET
d. Microsoft Channel Incentive Program (CHIP).
e. MOET
f. Microsoft Partner Network (MPN).
g. Microsoft Software Assurance benefits.
h. Microsoft Voucher Validation Redemption (VVR).
i. Azure Enterprise portal.

· Responsible for the overall Microsoft relationship, including strategic planning, revenue, and marketing growth targets and all operations necessary to profitably retain, grow, and service Partner's customers.

· Strong knowledge about the Microsoft Enterprise Agreement life cycle.

· Maintain a strong relationship with Microsoft different departments with a special emphasis on the Enterprise dep. And the Partners Group division.

· Act as the counter-part of the Microsoft Partner Account Manager.

Responsible for maintaining and keeping active Microsoft Partners-related programs and portals.

· Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

· Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

· Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.

Set clear sales goals to identify activities and behaviors to advance sales process and close deals.