Proficiency in Microsoft Office at Consolidated Contractors
Ayman Khalil Khalil Selim
Service Provider (accommodation)
Damitta
Summary
Dynamic professional with a proven track record at Consolidated Contractors Group, S.A.L(Offshore) CCC, excelling in customer service and housekeeping. Demonstrated expertise in safety protocols and problem-solving, enhancing guest satisfaction and operational efficiency. Skilled in Microsoft Office and fostering client relations, I've significantly contributed to workplace improvements and team cohesion.
Overview
16
16
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Service Provider (Accommodation)
Consolidated Contractors Group,S.A.L(Offshore) CCC
12.2004 - 01.2021
- Collaborated with housekeeping team to streamline processes and improve efficiency.
- Assisted in training new hires on company procedures and customer service best practices.
- Developed strong relationships with coworkers through effective teamwork, creating a cohesive housekeeping department committed to excellence.
- Conducted thorough inspections of rooms, identifying and addressing any issues promptly.
- Enhanced guest satisfaction by efficiently managing room cleaning and maintenance tasks.
- Participated in cross-training opportunities within the hospitality team to expand skillset and provide coverage when needed.
- Ensured compliance with safety protocols during routine cleaning tasks, protecting both guests and employees from potential hazards.
- Managed laundry operations, ensuring timely delivery of freshly laundered items to guest rooms and public areas.
- Assisted guests with special requests, contributing to a positive stay experience.
- Provided exceptional customer service by courteously responding to guest inquiries and resolving concerns.
- Performed deep cleaning tasks as needed, maintaining the property''s pristine appearance over time.
- Supported the management team in maintaining accurate inventory records for linens, amenities, and supplies.
- Maintained cleanliness standards in all assigned areas, ensuring a welcoming environment for guests.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
Driver
Consolidated Contractors Group,S.A.L(Offshore) CCC
12.2004 - 01.2021
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Fire Awareness
Consolidated Contractors Group,S.A.L(Offshore) CCC
12.2004 - 01.2021
- Conducted training sessions on fire safety practices for employees at multiple companies, increasing overall awareness and preparedness.
- Increased awareness on fire safety measures through participation in community workshops and seminars as a subject matter expert.
- Assisted in developing marketing materials for hospital programs, increasing public awareness of available services.
- Organized successful wine tastings for customers, increasing awareness of store offerings and boosting sales.
Education
No Degree - Commerce
Commercial School
Mit El-Khouly Abd Allah, El Zarqa, Damietta 04.2001 -
Skills
Scheduling
Policy enforcement
Record keeping
Client relations
Housekeeping
Safety and security procedures
Problem-solving skills
Customer service
Hospitality services
Microsoft office
Credit and cash payments
Guest accommodations
Guest services
Room assignments
Certification
[Fire Awareness ] License - [30/01/2018 To 30/01/2018]
Software
Additional Information
- deal with others nationality such as Asian and Indian People.
- Ability to use computer and mobile programs.
-Use Photocopying and printing machine. -Driving all types of heavy and light vehicles.Timeline
[Safety AWARD (B.No. 731990], [CCC/ TCC.JV.Water Mega reservoir project] - [30/10/2018]
10-2018
[Fire Awareness ] License - [30/01/2018 To 30/01/2018]
01-2018
[HSE Awareness Course Certificate] License - [Timeframe]
12-2017
Service Provider (Accommodation)
Consolidated Contractors Group,S.A.L(Offshore) CCC
12.2004 - 01.2021
Driver
Consolidated Contractors Group,S.A.L(Offshore) CCC
12.2004 - 01.2021
Fire Awareness
Consolidated Contractors Group,S.A.L(Offshore) CCC
12.2004 - 01.2021
No Degree - Commerce
Commercial School
04.2001 -