Summary
Overview
Work History
Education
Skills
Software
Interests
Work Availability
Quote
Timeline
Languages
Cooking, tennis
Generic
Aziza Hassan

Aziza Hassan

Administrative Prosecutor
Cairo

Summary

Dynamic professional with a strong background in client advocacy and social work, having successfully resolved complex issues at Vodafone. Skilled in empathy development and intervention planning, I excel in building rapport and enhancing customer satisfaction, contributing to increased loyalty and retention. Proven ability to organize impactful events promoting human rights awareness.

Overview

18
18
years of professional experience
3
3
Languages

Work History

Counselor

Administrative Prosecution Authority
12.2009 - Current
  • Investigate employees working in governmental institutions who committed administrative felonies.
  • Receive and conduct inquiries about complaints against employees in governmental institutions.
  • Organize conferences to raise awareness for human rights.
  • Hosting events that highlight the importance of women's rights and children's rights.


Customer Service Representative

Vodafone
05.2008 - 11.2009
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Xceed
08.2007 - 04.2008
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor of Law - Law

Ain Shams University
`Ayn Shams, Egypt
04.2001 -

Skills

Client advocacy

Software

I can efficiently use Word, PowerPoint, Excel and many others to organize my work and create a cleaner and faster work environment

Interests

Dancing

Singing

Cooking

Fashion

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be the designer of your own world rather than the consumer of it
James Clear

Timeline

Counselor

Administrative Prosecution Authority
12.2009 - Current

Customer Service Representative

Vodafone
05.2008 - 11.2009

Customer Service Representative

Xceed
08.2007 - 04.2008

Bachelor of Law - Law

Ain Shams University
04.2001 -

Languages

English
Full Professional
Arabic
Native or Bilingual
French
Elementary

Cooking, tennis

Since I am a mother of two boys, 14 years old and 13 years old, i found myself often having to cook not out of love but out of necessity but over the years i fell in love with it, the peace that comes with standing near the stove and the idea making something that can put a smile on my family's face. The aroma that fills the house and the warmth it brings makes me feel whole, i think without cooking i would feel like something is missing, like there is a missing piece, like I'm not me because even though it started as an obligation, I found the good in it and now I can't picture my life without it.

Now tennis, for me, it's confusing since it started with my son training it and me simply taking him there, but as I watched his dedication and his passion for the sport, it lit a fire in me, a fire I didn't know existed, a passion I thought I had long since lost. Now I'm not saying I'm good, actually it's the opposite, but when you live your whole life looking for something more, sometimes the thrill of doing something I love, no matter how many times I fall or how many times I trip over my own feet, it makes me feel accomplished, and for me that is enough.

Aziza HassanAdministrative Prosecutor