Overview
Work History
Education
Skills
Timeline
Generic

Noha El Mekkawi

Former Customer Service Supervisor At Deraya Insurance Brokerage
Cairo,Cairo

Overview

15
15
years of professional experience
4
4
Languages

Work History

Customer Service Supervisor

Deraya Insurance Brokerage
01.2023 - 02.2025
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved. (94% of total resolved cases)
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.

Senior Account Manager

Deraya Insurance Brokerage
06.2021 - 12.2022
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Boosted client satisfaction by effectively managing and resolving account issues.

Account Manager

Deraya Insurance Brokerage
12.2017 - 06.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • More than 90% resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs. Retention Rate: 92%
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Senior Product Specialist

MedConsult Egypt
03.2014 - 11.2017

Community Pharmacist

AlSadat Pharmacy
01.2011 - 12.2013

Hospital Pharmacist

Al Dorra Hospital
08.2010 - 01.2011

Education

Bachelor of Science - Pharmaceutical Sciences

Misr International University
Cairo
06.2010

Skills

Leadership skills

Mentoring Skills

Problem Solving

Handling Objection

Customer Experience

Timeline

Customer Service Supervisor

Deraya Insurance Brokerage
01.2023 - 02.2025

Senior Account Manager

Deraya Insurance Brokerage
06.2021 - 12.2022

Account Manager

Deraya Insurance Brokerage
12.2017 - 06.2021

Senior Product Specialist

MedConsult Egypt
03.2014 - 11.2017

Community Pharmacist

AlSadat Pharmacy
01.2011 - 12.2013

Hospital Pharmacist

Al Dorra Hospital
08.2010 - 01.2011

Bachelor of Science - Pharmaceutical Sciences

Misr International University
Noha El MekkawiFormer Customer Service Supervisor At Deraya Insurance Brokerage