Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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BAHAA ELDEEN ALI

Cairo

Summary

Senior Technical Support & Sales Engineer with 5+ years’ experience in the HVAC and building automation sector, specializing in OEM and trade business. Proven track record in driving regional sales growth, managing distributor and partner networks, and delivering tailored solutions for major projects across Egypt. Adept at market analysis, competitor monitoring, and building strong relationships with clients, consultants, and contractors. Fluent in English and holds a BSc in Mechanical Power Engineering.

Overview

7
7
years of professional experience

Work History

Senior Technical Support & Sales Engineer

Belimo
Cairo
01.2024 - Current
  • Delivered technical and commercial presentations to partners, consultants, and end-users, supporting the value proposition of Belimo’s building automation products (valves, actuators, thermostats, sensors, Retrofit+).
  • Developed valve selections based on project requirements.
  • Managed and supporting OEM and trade sales channels across Egypt
  • Provided technical support during installation processes at customer sites to ensure success.
  • Built and maintained strong relationships with contractors and consultants, ensuring repeat business and customer loyalty
  • Collaborated with sales teams to design customized solutions addressing client needs.
  • Attended industry conferences to cultivate relationships with key partners and stakeholders.
  • Tracked competitor activities, including pricing changes and new product introductions.
  • Conducted engaging technical presentations for prospects and internal teams.
  • Managed after-sales technical inquiries, warranty claims, and Q-cases promptly.

· Collaborated with multinational colleagues across the company, including direct coordination with Product Managers at the Swiss headquarters and reporting to the EMEA Sales Department to drive regional sales initiatives.

Technical Support & Sales Engineer

Talent for import and export
Cairo
08.2020 - 01.2024
  • Managed technical issues at projects, implementing solutions and reporting findings to teams in Dubai and Switzerland.
  • Investigated product-related problems, submitting detailed reports to warranty department.
  • Generated quotations based on informed selections of HVAC and fire fighting products.
  • Delivered technical guidance during installation processes at customer sites to ensure compliance.

Trainee

United Gas Derivatives Company (UGDC)
Portsaid
07.2019 - 09.2019
  • Assisted in the maintenance and calibration of equipment used in the manufacturing and quality control processes to ensure operational efficiency and safety.
  • Supported the quality assurance team by conducting routine inspections and reporting any deviations or equipment malfunctions promptly.
  • Gained hands-on experience with industrial gas production processes and safety protocols in a high-standard manufacturing environment.
  • Collaborated with engineers and technicians to troubleshoot minor equipment issues, contributing to minimizing downtime.
  • Participated in daily team meetings to discuss production targets, safety measures, and process improvements.

Trainee

Orascom Construction Ltd
Cairo
08.2018 - 09.2018
  • Contributed to team meetings, discussing project status and progress toward completion goals.
  • Attended seminars and workshops on advancements in HVAC technology.

Education

BSc - Mechanical Power Engineering

Benha University
01.2020

Skills

  • Hvac system design
  • Fire-fighting solutions
  • Valve and actuator selection
  • CRM (Salesforce)
  • Quotation preparation
  • Market analysis
  • Multilingual collaboration
  • Technical presentations
  • Problem solving
  • Client relationship management

Accomplishments

  • Increased Regional Sales by 15% through customized valve selections for 50+ projects
  • Reduced Installation Errors by 20% via on-site technical support and training programs
  • Achieved 95% Customer Satisfaction Rate in after-sales support and warranty management
  • Expanded Market Presence as sole Belimo distributor in Egypt (01/2020 - 12/2024)
  • Enhanced Multinational Collaboration between Swiss HQ and EMEA sales teams

Languages

  • Arabic, Native
  • English, Fluent

Timeline

Senior Technical Support & Sales Engineer

Belimo
01.2024 - Current

Technical Support & Sales Engineer

Talent for import and export
08.2020 - 01.2024

Trainee

United Gas Derivatives Company (UGDC)
07.2019 - 09.2019

Trainee

Orascom Construction Ltd
08.2018 - 09.2018

BSc - Mechanical Power Engineering

Benha University
BAHAA ELDEEN ALI