Bahaaeldin Habib

1-Import , Expoprt & Re-export long experience in Saudi Arabia, particularly in Qassim Riyadh, and Jeddah.
2-Comprehensive knowledge of Saudi Arabia customs regulations and its updates, including SABER , FASAH & SASO.
3-Familiarity with SFDA regulations and online document submission, enabling me to navigate the intricacies of all import process.
4-Well-versed in all aspects of shipping transportation, including sea cargo, air cargo, and express.
5-Expertise encompasses the entire process, from contacting suppliers to negotiation and documentation, such as proforma, country of origin, B/L, AWB,conformity certificate SFDA, SASO and SABER.
6-I'm eager to start soon and am confident to complete all job tasks in a professional manner .

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Informed customers of promotions to increase sales productivity and volume.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Drove operational improvements which resulted in savings and improved profit margins.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed team communications and information for meetings.

• Reported customer feedback to management, including any signs of customer dissatisfaction.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Tracked orders and notified customers of status or potential delays.
• Processed and entered all customer orders into database and provided proactive customer service for all accounts.
• Managed system support functions to set priorities and service levels expectations.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
• Maintained department procedures manual detailing processing requirements for each individual account.