Hi, I’m
Bahaa Eldin Zarif
Digital Marketing Executive
Heliopolis
Summary
With 2 years of experience as a Quality Assurance Analyst with a strong background in customer service, I specialize in analyzing processes, ensuring quality standards, and deriving actionable insights to enhance customer experiences.
I'm now channeling my analytical skills and passion for creativity into digital marketing. Currently exploring areas like Google Analytics, SEO, SEM, social media strategy, and data-driven marketing, I'm eager to contribute to dynamic teams while continuously learning and growing in the field.
Overview
3
years of professional experience
2
Certifications
1
Language
5
years of post-secondary education
Work History
Teleperformance Egypt
Quality Assurance Analyst
2022.10 - Current (3 education.years_Label & 8 education.months_Label)
Job overview
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Teleperformance Egypt
Customer Service Representative
2021.12 - 2022.10 (10 education.months_Label)
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Ain Shams UniversityCairo
J.D. from English Law
2016.09 - 2020.06 (3 education.years_Label & 9 education.months_Label)
GUCCairo
Professional Diploma from Digital Marketing
2024.02 - 2024.10 (8 education.months_Label)
UdacityCairo
Professional Diploma from Digital Marketing
2024.10 - Current (1 education.year_Label & 8 education.months_Label)
Skills
Quality processes
Improvement recommendations
Issue resolution
Mentoring and training
Certification
Digital Marketing and Digital Freelancing by Udacity
Timeline
Digital Marketing and Digital Freelancing by Udacity
2024-12
Digital Marketing Professional Diploma by GUC
2024-10
Udacity
Professional Diploma from Digital Marketing
2024.10 - Current (1 education.year_Label & 8 education.months_Label)
GUC
Professional Diploma from Digital Marketing
2024.02 - 2024.10 (8 education.months_Label)
Quality Assurance Analyst
Teleperformance Egypt
2022.10 - Current (3 education.years_Label & 8 education.months_Label)
Customer Service Representative
Teleperformance Egypt
2021.12 - 2022.10 (10 education.months_Label)
Ain Shams University
J.D. from English Law
2016.09 - 2020.06 (3 education.years_Label & 9 education.months_Label)