Quality processes
Hi, I’m
Bahaa Eldin Zarif
Digital Marketing Executive
Heliopolis
Summary
With 2 years of experience as a Quality Assurance Analyst with a strong background in customer service, I specialize in analyzing processes, ensuring quality standards, and deriving actionable insights to enhance customer experiences.
I'm now channeling my analytical skills and passion for creativity into digital marketing. Currently exploring areas like Google Analytics, SEO, SEM, social media strategy, and data-driven marketing, I'm eager to contribute to dynamic teams while continuously learning and growing in the field.
Overview
3
years of professional experience
2
Certifications
1
Language
5
years of post-secondary education
Work History
Teleperformance Egypt
Quality Assurance Analyst
10.2022 - Current
Job overview
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Teleperformance Egypt
Customer Service Representative
12.2021 - 10.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Ain Shams UniversityCairo
J.D. from English Law
09.2016 - 06.2020
GUCCairo
Professional Diploma from Digital Marketing
02.2024 - 10.2024
UdacityCairo
Professional Diploma from Digital Marketing
10.2024 - Current
Skills
Improvement recommendations
Issue resolution
Mentoring and training
Certification
12-2024
Digital Marketing and Digital Freelancing by Udacity
10-2024
Digital Marketing Professional Diploma by GUC
Timeline
Digital Marketing and Digital Freelancing by Udacity
12-2024
Digital Marketing Professional Diploma by GUC
10-2024
Udacity
Professional Diploma from Digital Marketing
10.2024 - Current
GUC
Professional Diploma from Digital Marketing
02.2024 - 10.2024
Quality Assurance Analyst
Teleperformance Egypt
10.2022 - Current
Customer Service Representative
Teleperformance Egypt
12.2021 - 10.2022
Ain Shams University
J.D. from English Law
09.2016 - 06.2020
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