Baher Fathy

Key Responsibilities:

• Lead the design and implementation of Dynatrace Managed/SaaS across enterprise environments.
• Deploy and configure OneAgents, ActiveGates, and integrations.
• Build dashboards, alerts, SLOs, and problem detection rules.
• Integrate Dynatrace with cloud providers, Kubernetes clusters, VMware, databases, and ITSM tools.
• Analyze performance issues using PurePath, code-level tracing, and AI root cause analysis.
• Tune monitoring configurations for high availability, scalability, and accuracy.
• Support SRE initiatives with SLO/SLI metrics and automated remediation workflows.
• Mentor junior engineers and collaborate with cross-functional teams.

Key Achievements:

• Reduced MTTR by 40–60% using automated root cause detection.
• Improved application performance through deep code-level analysis.
• Successfully deployed large-scale OneAgent rollouts across distributed environments.
• Implemented Kubernetes monitoring for mission-critical production workloads.
• Automated observability workflows to reduce manual effort and false positives.

• Led the design, implementation, and optimization of enterprise-wide IT monitoring solutions, ensuring 24/7 availability and performance across critical business systems.
• Managed and enhanced tools such as OpenText Operations Bridge Manager (OBM),SiteScope, Network Node Manager i (NNMi), BMC Truesight Capacity Optimization, Dynatrace Application Performance Management, and PagerDuty to provide proactive detection and resolution of incidents.
• Established performance baselines, KPIs, and SLAs, reducing mean time to detect (MTTD) and mean time to resolve (MTTR) by 35% through automated alerting and escalation workflows.
• Developed real-time dashboards and reporting frameworks for senior management, enabling data-driven decisions and improved service quality.
• Directed a cross-functional team of engineers in incident, problem, and performance management activities in alignment with ITIL best practices.
• Coordinated with vendors and stakeholders to integrate monitoring with ITSM platforms, enhancing incident response and change impact analysis.
• Championed the adoption of proactive monitoring strategies, improving system uptime and reducing critical outages by 30% year-over-year.
• Advised CIO and senior leadership on monitoring capabilities, capacity planning, and performance optimization to support business growth and digital transformation.