Summary
Overview
Work History
Education
Skills
Timeline

Bahey Alaa

Skilled At Operating And Managing Stuff In A Professional Way.
Cairo

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional Team Leader successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Agent

Swvl
Cairo
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided primary customer support to internal and external customers.

Cryptocurrency Trader

Binance
  • Understanding blockchain. ...
  • Coding. ...
  • Smart contracts. ...
  • Cryptography and security. ...
  • Data analysis. ...
  • UX design. ...
  • Web development. ..

Team Leader

Centro Global Solutions
Cairo
03.2021 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Supported office business development and customer service.

Top performer for 10 month during the mentioned period

Guest Relations Specialist

Sendito Mamlouk Palace
Hurghada
01.2019 - 07.2019
  • Typed up professional business correspondence, reports and other documents.
  • Logged guest interactions via email, phone and in-person in computer system.


  • making sure everyone around is satisfied with the service in the hotel I'm working at is giving and solve the issues we have.

Education

High School Diploma -

Modern Academy, Cario, Egypt
04.2001 -

High School Diploma -

Malmö International School, Malmö , Sweden
04.2001 -

Skills

    Documentation and reporting

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Timeline

Team Leader - Centro Global Solutions
03.2021 - Current
Guest Relations Specialist - Sendito Mamlouk Palace
01.2019 - 07.2019
Modern Academy - High School Diploma,
04.2001 -
Malmö International School - High School Diploma,
04.2001 -
Customer Service Agent - Swvl
Cryptocurrency Trader - Binance

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Bahey AlaaSkilled At Operating And Managing Stuff In A Professional Way.