Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Languages
OperationsManager
Bakr Mohamed

Bakr Mohamed

Operations Manager
Cairo,Cairo

Summary

Dynamic Operations Manager with a proven track record at Concentrix, excelling in performance monitoring and process improvement. Enhanced customer satisfaction through effective team leadership and streamlined operations, resulting in increased profitability. Skilled in decision-making and fostering client relationships, driving significant operational efficiencies and employee motivation.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Operations Manager

Concentrix
03.2024 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Senior Team Leader

Concentrix
06.2023 - 02.2024
  • Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Discovered training needs and provided coaching.
  • Set clear team goals and delegated tasks and set deadlines.
  • Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
  • Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.

Operations Team Leader

Concentrix
04.2022 - 05.2023
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Implemented quality assurance measures that led to improved product consistency.
  • Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
  • Streamlined workflows for increased efficiency by identifying redundancies and implementing lean principles where appropriate.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Set schedules and oversaw daily workflow.
  • Optimized team performance, providing clear guidance and setting achievable goals.

Trainer

Concentrix
02.2021 - 03.2022
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Agent

Concentrix
08.2020 - 02.2021
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Operations Supervisor

GMT Travel
09.2014 - 03.2020
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.

Team Manager

Bright Sky Tours
12.2010 - 08.2014
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Education

Bachelor - German

Al Azhar University
Cairo
06.2020

Skills

Operations management

Accomplishments

Top performer OM across the whole network 2024

Best Site across the network 2024

Timeline

Operations Manager

Concentrix
03.2024 - Current

Senior Team Leader

Concentrix
06.2023 - 02.2024

Operations Team Leader

Concentrix
04.2022 - 05.2023

Trainer

Concentrix
02.2021 - 03.2022

Agent

Concentrix
08.2020 - 02.2021

Operations Supervisor

GMT Travel
09.2014 - 03.2020

Team Manager

Bright Sky Tours
12.2010 - 08.2014

Bachelor - German

Al Azhar University

Languages

Arabic
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Upper intermediate (B2)

Similar Profiles

CREATE PROFILE
Bakr MohamedOperations Manager