Basant Mahmoud Ahmed
Giza,GZ
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Customer service representative
National Bank Of Egypt
Giza, Egypt
08.2020 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers in making informed decisions by providing detailed product information.
Learning and development specialist
Agricultural Bank of Egypt
giza, Egypt
02.2020 - 08.2020
- Managed relationships with external training providers to ensure quality service delivery.
Trainee
Misr Iran Development Bank
giza, Egypt
09.2019 - 10.2019
Credit Department
- Solved complex problems with effective teamwork and communication skills.
Education
Bachelor of Arts - Commerce English Section
Cairo University
EgyptSkills
- Pressure handling
- Team Leadership
- Problem-solving
- Public speaking
- Multi-tasking
- Customer service expert
Languages
English
Upper intermediate (B2)
Certification
Certificate at TFE ( Traning for Employment ) at EPI
Timeline
Customer service representative
National Bank Of Egypt
08.2020 - Current
Learning and development specialist
Agricultural Bank of Egypt
02.2020 - 08.2020
Trainee
Misr Iran Development Bank
09.2019 - 10.2019
Bachelor of Arts - Commerce English Section
Cairo University