Basil Ashraf
Operations Manager & Trainer
ashraf
Summary
An organized manager with a great ability to build positive rapport, develop businesses, inspire trust, and guide teams toward the achievement of organizational goals. Adept at working cross- departmentally with co-management and top-level leadership,
Proven to be a very good trainer and mentor.
Corporate trainer with over 5 years of experience in preparing a classroom environment for employees and newcomers to train on Soft skills and sales skills. Great product knowledge when it comes to durable medical equipment, RX, cancer/cardio genetic testing, home security services, health insurance, HVAC appliances & Mass tort.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Business Development Specialist
Professional Connection for Consulting
02.2022 - Current
- Successfully getting new clients to match expansion plans and revenue targets
- Building strong long term relationships with international clients
- Responsible for providing leadership to managers as well as employees
- Determine operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment
- Working hand in hand with HR department for expansion plans
Sales Manager
Professional Connection for Consulting
Cairo
02.2022 - Current
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Achieving growth and hitting sales targets by successfully managing the sales team
- Providing material like SLP to improve sales skills for agents
- Closely monitoring agents for implementing sales strategies
- Making sure service delivery is always up to speed
- Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence
- Responsible for calibration between sales team, dispatch and service teams
- Managing a team of telemarketers responsible for lead generation
- In charge of lead generation for our team in Egypt and Canada
- Maintain and enhance operations by supervising system performance(s), identifying and providing solutions to problems
- Preparing sales budgets and projections
Digital Marketing Specialist
Free lancer
09.2021 - 03.2022
- Digital Marketing
- Branding
- Web design
- Facebook Marketing
- Google SEO
- E-mail Marketing
- Content creation
- Youtube Marketing
Training Manager
Pharaoh Consulting INC
12.2018 - 12.2021
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Coordinated training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Created in-depth training manual for all employees.
- Directed training programs and development paths for managers and supervisors.
Training Specialist
Pharaoh Consulting INC
08.2018 - 12.2021
- Prepare staff and help them improve their performance in order to attain higher client satisfaction -Training for Supervisors, Lead Operators, Mentors and Quality Agents and assigning them to responsibilities
- Leading monthly quality calibration sessions with Supervisors and Quality Control
- Providing training to new employees and internal/external clients on effective quality call handling and business manners
Account Manager
Pharaoh Consulting INC
08.2018 - 12.2021
- Prepare call center performance reports
- Responsible for building up all campaigns and accounts
- Building strong long term relationships with international clients Page 2 of 4
- Keeping the company compliant and sticking to the QA guidelines
- Working hand in hand with HR department for expansion plans
- Responsible for training call center agents to make sure that service delivery on their part is always up to speed
- Maintain and enhance operations by supervising system performance(s), identifying and providing solutions to problems
- Responsible for providing leadership to managers as well as employees
- Determine operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment
Quality Assurance Specialist
NAOS Marketing
Maadi
03.2018 - 09.2018
- Closely monitoring and coaching agents to constantly improve their performance, enhance their experience & achieve the desired quality scores and criteria.
- Analyzed quality and performance data to support operational decision-making.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Training Specialist
NAOS Marketing
12.2017 - 03.2018
- Delivered knowledge to new comers and managers to help them reach their desired plan
- Coached, motivated and developed existing representatives on soft skills & product knowledge
- Created workshops on topics such as Team Building and Navigating company operating systems
- Provided training to new employees on marketing methods and health insurance knowledge
- Tracked students and instructors leaves, attendance, scores and overall performance in databases.
Account Trainer
Centro Global Solutions
01.2017 - 09.2017
- The youngest trainer in my team
- Trained agents in a classroom environment and achieved 85% success rate
- Roleplay & product knowledge based training
- Developed, implemented, and coordinated learning activities
- Provided one-on-one coaching with phone reps as a result or call observation feedback
- Coordinated with multiple levels of the organization to ensure all training needs are being performed and met to a suitable standard in order to achieve goals
Telemarketing Representative
Centro Global Solutions
09.2015 - 01.2017
- B2C Telemarketing for medical products (DME-DIABETIC-RX)
- Top trainee award, the top performer of my class with 23 sales on my first month
- Answered calls, took messages and transferred calls to correct individuals.
- Youngest member to be delegated for managerial tasks
Education
BBA - International Management
Sadat Academy For Management Science
Cairo, EG 04.2001 -
High School Diploma -
Victory College Maadi
Cairo,EG 01.2013 - 06.2015
Skills
Lead Generation
Accomplishments
- Top trainee on my 2015 class, 23 sales in my first month
- Became an account trainer at a very young age 20 years old
- Worked as a trainer in 2 multinational companies at a young age
- Became a team leader when I was 22
- Account & Operations manager at 23
- At a certain point during the pandemic I successfully managed 40 Employees working at the office and from home
Timeline
Business Development Specialist
Professional Connection for Consulting
02.2022 - Current
Sales Manager
Professional Connection for Consulting
02.2022 - Current
Digital Marketing Specialist
Free lancer
09.2021 - 03.2022
Training Manager
Pharaoh Consulting INC
12.2018 - 12.2021
Training Specialist
Pharaoh Consulting INC
08.2018 - 12.2021
Account Manager
Pharaoh Consulting INC
08.2018 - 12.2021
Quality Assurance Specialist
NAOS Marketing
03.2018 - 09.2018
Training Specialist
NAOS Marketing
12.2017 - 03.2018
Account Trainer
Centro Global Solutions
01.2017 - 09.2017
Telemarketing Representative
Centro Global Solutions
09.2015 - 01.2017
High School Diploma -
Victory College Maadi
01.2013 - 06.2015
BBA - International Management
Sadat Academy For Management Science
04.2001 -
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