Basma Atef

I helped customers with any issue they faced with the decoder or the service it self , handled so many problems like technical and financial by contacting with the bank or a supervisor , sending technicians or payment links

I also was transferred to a better department called VIP with more responsibilities that I had to deal with

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Answered constant flow of customer calls with up to 3 calls in queue per minute.
• Entered customer interaction details in excel sheet to track requests, document problems and record solutions offered.

• Answered constant flow of customer calls with up to 300 calls in queue per day
• Recommended phone numbers of any company , store , hospital or any place customers asked about

our company was selling websites ,social media management services, bulk sms and live chat

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.

• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Provided clerical support to NISSAN company employees by copying, faxing and filing documents.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Routed incoming mail and messages to relevant personnel without delay.
• Wrote professional business documents