Basma Saeed
Cairo
Summary
Skilled Business Development leader offering 4 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
12
12
years of professional experience
Work History
Business Development Team Lead
Aqarmap
06.2022 - Current
- Aqarmap is Egypt's realestate leading portal
- Reached out to potential customers via telephone, email, and in-person inquiries
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Negotiated and closed long-term agreements with new clients in assigned territory
- Taught consultative selling techniques to new and existing staff members to build expertise
- Monitored market trends and competitor activities to identify areas of potential opportunity
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Business Development Associate
Aqarmap
11.2019 - 06.2022
- Boosted sales 60% with development of positive customer relationships with other real estate companies
- Planned marketing initiatives and leveraged referral networks to promote business development
- Conducted regular meetings with real estate developers and brokerages clients to build positive and productive relationships.
Contact Center Manager
Rofaida Real Estate
03.2014 - 08.2019
- Established a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Enhanced quality assurance measures to ensure adherence to industry standards and best practices in customer service delivery.
- Managed a team of customer service representatives, ensuring top-notch service delivery to customers.
- Mitigated escalated issues successfully by fostering strong relationships with internal stakeholders across various departments.
- Increased first-call resolution rates through targeted training sessions focused on problem-solving techniques.
- Reached target KPIs consistently by closely monitoring agent performance, providing ongoing coaching, and addressing any gaps in knowledge or skill sets.
Property Consultant
Honest Real Estate
08.2012 - 02.2014
- Coordinated open houses and private showings, showcasing properties in their best light to attract potential buyers.
- Managed property listings, ensuring accurate and up-to-date information for potential buyers.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Streamlined processes by utilizing advanced software tools for efficient data management and reporting.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
Education
Business Administration -
October University
10.2012
Skills
- Communication Skills
- Negotiation Skills
- Pipeline Management
- Territory Expansion
- Cold Calling Abilities
- Strategic Planning
- Client Relationship Building
Languages
English
French
Arabic
Timeline
Business Development Team Lead
Aqarmap
06.2022 - Current
Business Development Associate
Aqarmap
11.2019 - 06.2022
Contact Center Manager
Rofaida Real Estate
03.2014 - 08.2019
Property Consultant
Honest Real Estate
08.2012 - 02.2014
Business Administration -
October University
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