Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Basma Tayel

Giza

Summary

Adaptable professional with proven ability to learn quickly and adjust to new environments. Expertise in acquiring knowledge efficiently and applying it to achieve results. Committed to continuous learning and effectively managing change.

Overview

13
13
years of professional experience

Work History

Associate Complaints Handling - Data

Orange
Egypt
06.2019 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Senior Specialist Complaint Handling - DSL

Orange
Egypt
12.2016 - 06.2019

Call Center Specialist

Orange
Egypt
03.2015 - 12.2016

Call Center Specialist

Linkdotnet
Cairo
07.2013 - 03.2015

Customer Service Representative

Ecco Outsourcing Company
Cairo
06.2012 - 03.2013

Education

Bachelor of Social Work -

Helwan University
01-2010

Skills

  • Time management
  • Technical troubleshooting
  • Team collaboration
  • Problem solving

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Associate Complaints Handling - Data

Orange
06.2019 - Current

Senior Specialist Complaint Handling - DSL

Orange
12.2016 - 06.2019

Call Center Specialist

Orange
03.2015 - 12.2016

Call Center Specialist

Linkdotnet
07.2013 - 03.2015

Customer Service Representative

Ecco Outsourcing Company
06.2012 - 03.2013

Bachelor of Social Work -

Helwan University

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Basma Tayel