Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Basma Tayel

Giza

Summary

Adaptable professional with proven ability to learn quickly and adjust to new environments. Expertise in acquiring knowledge efficiently and applying it to achieve results. Committed to continuous learning and effectively managing change.

Overview

13
13
years of professional experience

Work History

Associate Complaints Handling - Data

Orange
Egypt
2019.06 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Senior Specialist Complaint Handling - DSL

Orange
Egypt
2016.12 - 2019.06

Call Center Specialist

Orange
Egypt
2015.03 - 2016.12

Call Center Specialist

Linkdotnet
Cairo
2013.07 - 2015.03

Customer Service Representative

Ecco Outsourcing Company
Cairo
2012.06 - 2013.03

Education

Bachelor of Social Work -

Helwan University
2010-01

Skills

  • Time management
  • Technical troubleshooting
  • Team collaboration
  • Problem solving

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Associate Complaints Handling - Data

Orange
2019.06 - Current

Senior Specialist Complaint Handling - DSL

Orange
2016.12 - 2019.06

Call Center Specialist

Orange
2015.03 - 2016.12

Call Center Specialist

Linkdotnet
2013.07 - 2015.03

Customer Service Representative

Ecco Outsourcing Company
2012.06 - 2013.03

Bachelor of Social Work -

Helwan University

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Basma Tayel