BASSEL AL-TOKHY
Front Desk Receptionist
Cairo,C
Summary
Friendly and prompt Front Desk Receptionist with good skills using phone, computers, and office equipment. Strong multitasking, communication, and interpersonal skills. With experience in managing front desk operations, and contributing to revenue growth, I am eager to leverage my skills to ensure exceptional guest experiences in my next role.
Overview
18
18
years of professional experience
Work History
Front Desk Supervisor
Pyramids Park Resort
Giza
03.2022 - 09.2023
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Desk - Shift Leader
Steigenberger Pyramids Cairo
12.2014 - 12.2021
- Dealt with guest issues and special requests.
- Informed guests on regional activities and locations of interest.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front Desk Shift Leader
Movenpick Cairo Pyramids Hotel
01.2012 - 11.2014
- Dealt with guest issues and special requests.
- Informed guests on regional activities and locations of interest.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest complaints by addressing issues with rooms promptly.
Front Desk Receptionist
Le Meridien Pyramids Hotel & Spa
01.2011 - 12.2011
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Completed all tasks in compliance with the hotel's policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Agent Trainee
Le Meridien Pyramids Hotel & Spa
01.2006 - 12.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor of Tourism Studies - Tourism And Travel Management
Pharaohs Higher Institution For Tourism And Hotels
Cairo, Egypt05.2010
Skills
- Rate changes
- Operations Oversight
- VIP guest relations
- Hospitality services
- Guest Relations
- Reservation Management
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Front Desk Supervisor
Pyramids Park Resort
03.2022 - 09.2023
Front Desk - Shift Leader
Steigenberger Pyramids Cairo
12.2014 - 12.2021
Front Desk Shift Leader
Movenpick Cairo Pyramids Hotel
01.2012 - 11.2014
Front Desk Receptionist
Le Meridien Pyramids Hotel & Spa
01.2011 - 12.2011
Front Desk Agent Trainee
Le Meridien Pyramids Hotel & Spa
01.2006 - 12.2010
Bachelor of Tourism Studies - Tourism And Travel Management
Pharaohs Higher Institution For Tourism And Hotels
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