Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Bassem Ashraf

Bassem Ashraf

Area Manager
Cairo

Summary

At Dukes, I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency, leading to notable repeat business. My expertise in operations management and adept relationship-building fostered a collaborative team environment, achieving targets and driving sales growth. Through strategic planning and staff development, I transformed challenges into profitable outcomes, embodying leadership and innovation. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over [6] years of management performance.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Area Manager

Dukes
07.2013 - Current
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Built relationships with customers and community to establish long-term business growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Education

Bachelor's Degree in Tourism And Hotels - Hotel Hospitality Service

Future Academy
Cairo, Egypt
04.2001 -

Skills

    Relationship building and management

    Business development and planning

    Team Development

    Operations Management

    Controlling costs

    Customer Relationship Management

    Operations

    Staff Training and Development

    Staff Management

    Order Management

    Goals and performance

    Staff Training

    Recruitment and hiring

Interests

Reading books

Football sport

Timeline

Area Manager

Dukes
07.2013 - Current

Bachelor's Degree in Tourism And Hotels - Hotel Hospitality Service

Future Academy
04.2001 -

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Bassem AshrafArea Manager