Photoshop
Bassem El-Naggar
Middle Management Banking Executive
Madinty
Summary
Dynamic leader with a proven track record of achievements and recognitions at CIBEG. Up-to-date with the highest academic qualifications in banking and finance, resulting in stabilized sales performance, enhanced customer satisfaction, and improved operational efficiency. Excelled in digital transformation and strategic marketing, significantly boosting revenue growth. Skilled in team building and problem-solving, adept at fostering high-performing teams and securing key accounts' loyalty.
Overview
14
14
years of professional experience
8143
8143
years of post-secondary education
4
4
Languages
Work History
DEPUTY SENIOR BRANCH MANAGER
CIBEG
06.2024 - Current
- Company Overview: A class Flagship Branch - Sheraton Area, Heliopolis East Cairo Region, Cairo
- Managed a team of 10+ sales and service relationship managers across multiple markets and segments
- Analyzed financial data to identify potential areas of improvement in cost savings or revenue generation
- Established relationships with key customers, providing personalized service and support
- A class Flagship Branch - Sheraton Area, Heliopolis East Cairo Region, Cairo
MIDDLE MANAGEMENT - BANKING SECTOR BRANCH MANAGER
CIBEG
10.2023 - 06.2024
- Company Overview: B Class flagship, Cairo
- Led a high-performing team through effective Management of 14 staff (Wealth Manager, Sales and Service Manager, 3 Personal Bankers, Customer Relationship Representative, Bancassurance Advisor, Business Banking Relationship Manager, Payroll Relationship Manager, Senior Operations Manager, Head teller, Tellers and operation support coordinator)
- B Class flagship, Cairo
BRANCH MANAGER (C LEVEL FLAGSHIP, SEGMENTS RM)
CIB BANK
09.2020 - 09.2023
- Company Overview: Hurghada, Touristic Red Sea, Sinai, and Upper Egypt Cities Region
- Managing 8 staff (Plus banker - Prime officer -Payroll RM - Growth Banker Operation officer - tellers and operation coordinator)
- Implemented strategies that substantially improved customer satisfaction ratings during the tenure, fostering a culture of excellence and service-orientation
- Enhanced operational efficiency by identifying and rectifying bottlenecks in the customer service processes, resulting in faster resolution times and improved customer experiences
- Recognized for stepping into a leadership role and maintaining a high standard of service, showcasing adaptability and leadership prowess
- Hurghada, Touristic Red Sea, Sinai, and Upper Egypt Cities Region
SENIOR PAYROLL RELATIONSHIP MANAGER (AREA RESPONSIBILITY)
CIB BANK
01.2018 - 08.2020
- Company Overview: Suez Canal and Ports, Suez
- Spearheaded initiatives aimed at improving payroll services, while aligning the strategies with the organization's goals to ensure a harmonized approach toward achieving objectives
- Collaborated closely with the regional head and other teams to ensure seamless operation and realization of the business goals
- Played a crucial role in business expansion through identifying potential corporate clients and forging strong relationships with them to foster business growth
- Suez Canal and Ports, Suez
SENIOR PERSONAL BANKER
CIB BANK
01.2017 - 01.2018
- Company Overview: Suez
- Ensured the adherence to bank policies and regulatory standards, thereby maintaining the integrity and smooth operation of customer service endeavors
- Acted as the primary point of contact for resolving complex customer issues, leveraging excellent communication and problem-solving skills to maintain a high level of customer satisfaction
- Suez
SENIOR UNIVERSAL TELLER
CIB BANK
05.2012 - 12.2016
- Company Overview: SOKHNA PORT & Suez Main Branch
- Played a critical role in elevating the branch's operational standards, resulting in improved efficiency and customer satisfaction
- Demonstrated exceptional problem-solving skills in addressing operational challenges, thereby reducing downtimes and maintaining a smooth workflow
- Continuously received high customer satisfaction ratings, showcasing a commitment to excellence in service delivery
- Enhanced cross-functional collaboration, leading to a more cohesive work environment and better overall performance of the branch
- SOKHNA PORT & Suez Main Branch
UNIVERSAL BANKER TELLER
Barclays Bank
12.2010 - 04.2012
- Provided meticulous assistance to customers in handling their banking needs efficiently and offering information on various bank products and services
- Maintained stringent adherence to compliance guidelines set by the bank and regulatory bodies, securing transaction integrity and customer data
- Leveraged opportunities to cross-sell bank products and services, contributing to the branch's profitability and expanding the customer base
Education
DOCTOR OF BUSINESS ADMINISTRATION (DBA) - BANKING
The Arab Academy For Management Banking
EGYPT09-2025
MASTER OF BUSINESS ADMINISTRATION (MBA) - BUSINESS MANAGEMENT
The Arab Academy For Management Banking
EGYPT01-2021
BACHELOR OF SCIENCE (BSC) - BUSINESS MANAGEMENT
Faculty of Commerce English Section, SCU
EGYPTDIPLOMA IN STRATEGIC MARKETING - MARKETING
The Arab Maritime Academy
EGYPT06-2018
CERTIFICATION IN FINTECH - BANKING
Ministry Of Investment & Dr Emad Kattara
EGYPT11-2024
CERTIFICATION IN DIGITAL TRANSFORMATION FROM ANALYSIS TO STRATEGY - Digital Business Management
American University Cairo, AUC
EGYPT12-2024
CORPORATE FINANCE CREDIT CERTIFICATION IN CORPORATE FINANCE - CREDIT FINANCE FOR LARGE CORPORATE
New York Institute of Finance And EBI
EGYPT01-2024
BRANCH HEAD CERTIFICATION - Banking And Finance
CIBEG
EGYPTCertificate of Technical Studies - CREDIT FINANCE TO SME'S
SME BRANCH HEADS PROGRAM CIBEG
EGYPT 04.2001 -
MASTER CLASS AT URBAN BUSINESS INSTITUTE - PUBLIC SPEAKING, PROFESSIONAL PUBLIC PRESENCE
PUBLIC SPEAKING MASTERCLASS AT UBI
EGYPT 04.2001 -
Certificate of Technical Studies - Human Resources Training
T.O.T AT THE EGYPTIAN NATIONAL ACADEMY
EGYPT 04.2001 -
Skills
- Banking Operations Management
- Portfolio Management
- Revenue Growth Strategies
- Wealth Management
- Key Account Management
- Digital Transformation Implementation
- Financial Analysis and Reporting
- Safety protocol
- Account analysis expertise
- Excels in team leadership
- Financial analysis and planning
- People-oriented
- Investment guidance
- Bank security expert
- Proficient in CRM and related systems
- Product training
- Regulatory compliance
- Sales management , Upselling and cross selling
- Excellent work ethic
- Cash handling expertise
- Excellent time management skills
Military Status
Exempted
Courses And Trainings
- Organization Awareness for Operational and Conduct Risk, CIB Learning and Developments Center
- Information Security Awareness, CIB Learning and Developments Center
- Enterprise Risk Management (ERM) and Principal Risks, CIB Learning and Developments Center
- Forgery and Falsifications, CIB Learning and Developments Center
- The Negotiator Simulation & Time Planning, The Bankers Institute
- Mini Master Human Resources Management, The Bankers Institute
- E-learning Courses, The Bankers Institute
- Anti-Money Laundry, The Bankers Institute
Personal Information
- Date of Birth: 06/25/89
- Nationality: Egyptian
- Marital Status: Married
Awards
- Top Ranked Branch Manager CIBEG 2021
- Top Ranked Branch Manager CIBEG 2023
- Highest Accounts Senior Payroll RM 2020
Software
InDesign
Illustrator
Chess, learning new things, Reading, Exploring the world
"Passionate about strategic thinking through chess, dedicated to lifelong learning, an avid reader, and an enthusiastic explorer of the world, embracing new experiences to broaden my perspective."
Timeline
DEPUTY SENIOR BRANCH MANAGER
CIBEG
06.2024 - Current
MIDDLE MANAGEMENT - BANKING SECTOR BRANCH MANAGER
CIBEG
10.2023 - 06.2024
BRANCH MANAGER (C LEVEL FLAGSHIP, SEGMENTS RM)
CIB BANK
09.2020 - 09.2023
SENIOR PAYROLL RELATIONSHIP MANAGER (AREA RESPONSIBILITY)
CIB BANK
01.2018 - 08.2020
SENIOR PERSONAL BANKER
CIB BANK
01.2017 - 01.2018
SENIOR UNIVERSAL TELLER
CIB BANK
05.2012 - 12.2016
UNIVERSAL BANKER TELLER
Barclays Bank
12.2010 - 04.2012
Certificate of Technical Studies - CREDIT FINANCE TO SME'S
SME BRANCH HEADS PROGRAM CIBEG
04.2001 -
MASTER CLASS AT URBAN BUSINESS INSTITUTE - PUBLIC SPEAKING, PROFESSIONAL PUBLIC PRESENCE
PUBLIC SPEAKING MASTERCLASS AT UBI
04.2001 -
Certificate of Technical Studies - Human Resources Training
T.O.T AT THE EGYPTIAN NATIONAL ACADEMY
04.2001 -
DOCTOR OF BUSINESS ADMINISTRATION (DBA) - BANKING
The Arab Academy For Management Banking
MASTER OF BUSINESS ADMINISTRATION (MBA) - BUSINESS MANAGEMENT
The Arab Academy For Management Banking
BACHELOR OF SCIENCE (BSC) - BUSINESS MANAGEMENT
Faculty of Commerce English Section, SCU
DIPLOMA IN STRATEGIC MARKETING - MARKETING
The Arab Maritime Academy
CERTIFICATION IN FINTECH - BANKING
Ministry Of Investment & Dr Emad Kattara
CERTIFICATION IN DIGITAL TRANSFORMATION FROM ANALYSIS TO STRATEGY - Digital Business Management
American University Cairo, AUC
CORPORATE FINANCE CREDIT CERTIFICATION IN CORPORATE FINANCE - CREDIT FINANCE FOR LARGE CORPORATE
New York Institute of Finance And EBI
BRANCH HEAD CERTIFICATION - Banking And Finance
CIBEG
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