Bassem Mohamed Wasfy
Accountant
Cairo,El Obour
Summary
Dynamic professional with a proven track record as Owner/Operator at Esraa Eltaher Pharmacy, excelling in operations management and client relationship management. Achieved significant revenue growth through strategic sales initiatives and exceptional customer service.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Owner/Operator
Esraa Eltaher Pharmacy
11.2020 - 08.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Sales Manager
Vodafone Store
02.2012 - 10.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor of Commerce -
Zakazik University
ZakaizkSkills
Operations management
Client relationship management
Financial reporting
Relationship management
Pricing strategy development
Sales strategy development
Additional Information
Age : 37
Timeline
Owner/Operator
Esraa Eltaher Pharmacy
11.2020 - 08.2025
Sales Manager
Vodafone Store
02.2012 - 10.2012
Bachelor of Commerce -
Zakazik University