Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Interests
Timeline
Generic
Bassem Shouhdy

Bassem Shouhdy

Tourism Department Head\ Tourism Manager \ Fleet Supervisor
9 St El Knisa El Markosia. Ramsis,Cairo

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team. Eager travel consultant with passion to sell and focused on leisure travel. Strong research background and love of all things travel. Extensive career in travel and hospitality working with clients pursuing vacation of lifetime. Corporate travel consultant with degree in marketing and drive to find best travel deals. Sales-oriented and committed to client service. Career success in travel and hospitality for global corporate customers. Experienced Tourism Felid with over 14 years of experience in Tourism. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

3
3
Languages
1
1
Certification
6
6
years of post-secondary education
15
15
years of professional experience

Work History

Fleet Supervisor

Opex Egypt
Cairo, Obour
09.2020 - Current
  • Oversaw transportation of 19 drivers 12 Cars daily by coordinating personnel and developing efficient routes and workload schedules.
  • Monitored and maintained high level of on-time delivery reliability service and performance
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Organized ongoing maintenance schedules to boost system performance.
  • Contributed to development, implementation and execution of maintenance programs.

Department Head

National Travel Service (Nts)
cairo, Downtown
11.2019 - 05.2020
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
  • Collected tickets and fees from each individual prior to start of tour.
  • Developed tour programming to enhance guest experiences.
  • Worked closely with management staff of National Travel service to create new and lucrative tours.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Provided information through narratives on various sites throughout Egypt area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Guided groups of up to 200 people.
  • Collected and deposited payments from guests.
  • Carried out day-day-day duties accurately and efficiently.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Manage over 15 request per Day.
  • My result: 2250 pricing package per day, no one in Egypt Can defeat me in that.

Senior Tour Operator

Travco
Cairo, 6 Of October
04.2018 - 05.2019
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
  • Collected tickets and fees from each individual prior to start of tour.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Built personal relationships with Tour Operators agent to promote positive experiences.
  • Handle inbound holidays packages for groups and individuals
  • Handle tailor made request
  • Preparing quotations and itineraries
  • Making arrangement for ticket, transportation, accommodation, tours and activities inside Egypt
  • Interact with client over phone, email
  • Handling invoices and issuing of vouchers
  • Dealing with customers' queries and complaints and make alternative arrangement for customers who have had their trips interrupted by unforeseen issues
  • Evaluating customers' holidays, issuing appropriate feed form and assuring client's satisfaction
  • Manage over 15 request per Day
  • My result: 2250 pricing package per day no one in Egypt Can defeat me in that

Tourism Manager

Romantic Travel Egypt
Cairo
01.2011 - 04.2018
  • Provided information through narratives on various sites throughout Egypt area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Collected tickets and fees from each individual prior to start of tour.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
  • Worked closely with management staff of Romantic Travel to create new and lucrative tours.
  • Worked closely with management staff of Romantic Travel to create new and lucrative tours.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Built personal relationships with guests to promote positive experiences.
  • Developed tour programming to enhance guest experiences.
  • Guided groups of up to 1000 people on tours of Egypt.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Conference dealing with customers' as (Nile group belly dance, Cairo khan belly dance).
  • Making arrangement for ticket, transportation, accommodation, tours and activities inside Egypt
  • Follow up my employee, in files
  • Gala show (opening and closing ceremony),
  • Making arrangement for ticket, transportation, accommodation, tours and activities inside Egypt.
  • Airline booking with Amadeus system (fair).
  • Business group traveler (Arab Latvian Chamber of commerce).
  • Organize incoming files east European, Canadian. American, west European, Lost and found leader, lost passport, turn away –transfers, tours. Make daily traffic sheet for traffic department. Events coordinator. Allow to travel due to issues place any time.

Quality Assurance Specialist

Spring Tours
Cairo
01.2010 - 12.2010
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Positively interacted with all personnel, including drivers, upper management and shop department, which helped improve overall communication.
  • Introduced incentivization programs to increase employee performances.
  • Managed employee scheduling, payroll and data collection to maximize project outcomes.
  • Executed design concept and build requirements for several vehicles to align with job requirements.
  • Check airport transfers,
  • Company Representative, cars, files, airport parking, and drivers
  • Evaluating customers' holidays, issuing appropriate feed form and assuring client's satisfaction
  • Documented equipment transfers and sales details for accurate record keeping.
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Trained drivers to manage time effectively, improving overall mileage performance.
  • Completed projects by effectively delegating tasks and overseeing employee performance.

Customer Service Representative

Vodafone Egypt
Cairo
01.2009 - 12.2009
  • Answered constant flow of customer calls with up to 80 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction .
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Handle all premium costumes' problems
  • Follow up costumers' satisfactions
  • Inbound calls resolving problems. Average handle time 199 C\S
  • Quality assurance
  • English calls 20/20

Tour Leader

Sakkara Tours
Cairo
03.2007 - 12.2008
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Developed tour programming to enhance guest experiences.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Built personal relationships with guests to promote positive experiences.
  • Provided information through narratives on various sites throughout Cairo area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Collected tickets and fees from each individual prior to start of tour.
  • Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
  • Collected and deposited payments from guests.
  • Researched information on Cairo to provide accurate, detailed tours.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Best travel and Individual's guest,
  • Lost and found leader-lost passport (Included thanks letter for ones losing passport trailfinders.com file).
  • Flight ticket (confirmations-reservation-correcting names).
  • Change accommodations –transfers-welcome meeting – sealing tours like (city and pyramids tour).
  • Make daily traffic sheet for traffic department

Tour Leader

Traveline Egypt
Cairo
11.2004 - 02.2007
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Developed tour programming to enhance guest experiences.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Built personal relationships with guests to promote positive experiences.
  • Provided information through narratives on various sites throughout Cairo area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Collected tickets and fees from each individual prior to start of tour.
  • Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
  • Collected and deposited payments from guests.
  • Demonstrated respect, friendliness and willingness to help
  • Representative company like kouni.uk (replacement), trailfinders, cadogan,
  • Best travel and Individual's guest,
  • Lost and found leader-lost passport (Included thanks letter for ones losing passport trailfinders file).
  • Flight ticket (confirmations-reservation-correcting names).
  • Change accommodations –transfers-welcome meeting – sealing tours like (city and pyramids tour).
  • Make daily traffic sheet for traffic department

Education

High School Diploma -

Cambridge Collage
Online
04.2014 - 09.2014

Social Work

Social Work Institute
Nasr City
09.1997 - 10.2002

Skills

    Fleet Management & Logistics

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Certification

Web design and web develop

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Camps

Timeline

Fleet Supervisor

Opex Egypt
09.2020 - Current

Department Head

National Travel Service (Nts)
11.2019 - 05.2020

Senior Tour Operator

Travco
04.2018 - 05.2019

Web design and web develop

09-2014

High School Diploma -

Cambridge Collage
04.2014 - 09.2014

Tourism Manager

Romantic Travel Egypt
01.2011 - 04.2018

Quality Assurance Specialist

Spring Tours
01.2010 - 12.2010

Customer Service Representative

Vodafone Egypt
01.2009 - 12.2009

Tour Leader

Sakkara Tours
03.2007 - 12.2008

Tour Leader

Traveline Egypt
11.2004 - 02.2007

Social Work

Social Work Institute
09.1997 - 10.2002

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Bassem ShouhdyTourism Department Head\ Tourism Manager \ Fleet Supervisor