Bassma Mohamed Saif-El Nasr
Senior Account Receivable And Collection Specialist
Cairo,0
Summary
Experienced skilled in reporting, forecasting and reconciliation. Highly organized with excellent time management abilities to meet month-end deadlines. Hard worker, Advanced Excel, ERP Software Knowledge like Quickbooks & Odoo & Oracle.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Account Receivable & Collection Accountant
Leeds TFM
12.2024 - Current
- Monitor and manage the entire accounts receivable process, ensuring timely invoicing and collection.
- Analyze customer accounts and aging reports to identify and resolve overdue balances.
- Initiate contact with clients regarding outstanding payments via phone, email, and written correspondence.
- Negotiate payment arrangements and settlements in line with company policy.
- Collaborate with internal teams (operation, legal, finance) to resolve disputes and ensure timely collections.
- Reconcile AR ledger accounts and ensure accurate financial reporting.
- Post customer payments and deductions accurately in ERP systems (Oracle).
- Maintain detailed records of collection activities and client communications.
- Prepare monthly AR reports and KPIs for management review.
- Recommend write-offs or escalation actions for non-collectible accounts.
- Assist in the development and enforcement of credit policies and procedures.
Senior Collection Specialist
Leeds TFM
05.2024 - 12.2024
- Coordinate efforts to collect debts with sales, accounting, and legal departments.
- Create plans and strategies for collecting debts.
- Adhering to financial laws on the regulation of debt collection.
- Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
- Negotiate settlements to receive payments on certain percentages of debt.
- Keep records and reports up to date
- Checking banking accounts for any transfers
- Working on some of AR Accountant duties like issuing and uploading invoices checking the contract of clients details
- Record the recipes in Oracle
- Making the deduction in Oracle
Accountant - Collector - Administration – Tracer
Total Credit Managements "TCM Egypt"
01.2017 - 12.2023
- Responsible for managing daily payments and transactions from petty cash for multiple activities including but not limited to daily labor payments and other miscellaneous office related expenses. File all necessary slips, cash slips or invoices received when purchasing items.
- Responsible for issuing invoices for the company and checking up the payment for it.
- Debit the receiver and credit the giver for accounts.
- Contacting debtors by phone or mail &Negotiating repayment plans and encouraging alternative payment solutions
- Monitoring and providing immediate actions for client accounts with overdue payments
- Observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans
- Manage data in spreadsheets and reports
- Keep records and reports up to date
- Organize and schedule meetings and events
- Search, trace and investigate for any possible available debtors.
- Locating and establishing contact with debtors, managing and
Financial Accountant
Mohamed Abdel Raouf Office
11.2014 - 11.2016
- Monitored accounts payable and receivables to calculate expenses and revenue.
- Forecasted loss and revenues to balance risk and benefits, aiming to meet target goals.
- Collaborated with legal consultant to manage tax process and meet timely deadlines.
- Reviewed accounting methodologies to recommend financial actions and improve strategies.
- Fostered relationships with customers to expand customer base & enhance loyalty and retention.
Customer Service Agent
Alex Bank
03.2015 - 07.2015
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Handled objections and disputes to maximise sales.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Offered clients product advice, increasing customer satisfaction.
Customer Service Agent
GSC HSBC
02.2013 - 12.2013
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Navigated customer support channels to resolve diverse customer queries within target timeframes.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Resolved customer queries over phone and by email.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Offered clients product advice, increasing customer satisfaction.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
Education
Faculty of Commerce English Section
01.2008 - 01.2012
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Atef Barakat Language School
01.2005 - 01.2007
Course & ERP Programs (Advanced Excel, QuickBooks & Odoo Software)
Professional Financial Accounting Course (PFA)
01.2024 - 03.2024
Skills
- Full-cycle accounting
- Bank reconciliations and balancing
- Financial auditing
- Accounting and bookkeeping
Timeline
Senior Account Receivable & Collection Accountant
Leeds TFM
12.2024 - Current
Senior Collection Specialist
Leeds TFM
05.2024 - 12.2024
Course & ERP Programs (Advanced Excel, QuickBooks & Odoo Software)
Professional Financial Accounting Course (PFA)
01.2024 - 03.2024
Accountant - Collector - Administration – Tracer
Total Credit Managements "TCM Egypt"
01.2017 - 12.2023
Customer Service Agent
Alex Bank
03.2015 - 07.2015
Financial Accountant
Mohamed Abdel Raouf Office
11.2014 - 11.2016
Customer Service Agent
GSC HSBC
02.2013 - 12.2013
Faculty of Commerce English Section
01.2008 - 01.2012
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Atef Barakat Language School
01.2005 - 01.2007
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