Belal Mohamed
Team Leader
Ajman , Sh Ammar Bin Humaid Street , Shahad Building
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Team Leader
Concentrix
11.2023 - 05.2024
- Managing a group of agents, Setting goals with them for the month to achieve the best customer service and company matrix.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Delivered prompt service to prioritize customer needs.
Subject Matter Expert
Concentrix
04.2022 - 11.2023
- Subject Matter Expert and a support function for agents.
- Facilitated product development with implementation of standard best practices.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
Customer Service Agent
Concentrix
11.2021 - 09.2022
- Worked as a Customer Service Agent in AT&T till April 2022.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Agent
Vodafone UK
02.2015 - 02.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
MMA Coach
Warriors Team, Cairo
01.2016 - 01.2024
- Cofounder of a mixed martial arts team brand and the main coach of the team, Teaching martial arts for more than 500 people from 2016 till now.
- Achieved higher win percentages by analyzing opponent tactics and adjusting game strategies accordingly.
Education
Bachelor degree in Accounting Insurance & Management -
Azhar University, Cairo
02.2014 - 05.2018
Skills
Communication Skills
Time management
Problem Solving
Leadership
Multi Tasking
Excel
Siebel CRM
Quick Learner & Self Development
Timeline
Team Leader
Concentrix
11.2023 - 05.2024
Subject Matter Expert
Concentrix
04.2022 - 11.2023
Customer Service Agent
Concentrix
11.2021 - 09.2022
MMA Coach
Warriors Team, Cairo
01.2016 - 01.2024
Customer Service Agent
Vodafone UK
02.2015 - 02.2016
Bachelor degree in Accounting Insurance & Management -
Azhar University, Cairo
02.2014 - 05.2018