Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belal Mohamed

Team Leader
Ajman , Sh Ammar Bin Humaid Street , Shahad Building

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Team Leader

Concentrix
11.2023 - 05.2024
  • Managing a group of agents, Setting goals with them for the month to achieve the best customer service and company matrix.
  • Developed efficient schedules, optimizing team resources to meet fluctuating demand.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Delivered prompt service to prioritize customer needs.

Subject Matter Expert

Concentrix
04.2022 - 11.2023
  • Subject Matter Expert and a support function for agents.
  • Facilitated product development with implementation of standard best practices.
  • Optimized subject matter content by conducting extensive research and incorporating industry trends.

Customer Service Agent

Concentrix
11.2021 - 09.2022
  • Worked as a Customer Service Agent in AT&T till April 2022.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Customer Service Agent

Vodafone UK
02.2015 - 02.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Strengthened relationships with clients through proactive follow-up on pending issues and concerns.

MMA Coach

Warriors Team, Cairo
01.2016 - 01.2024
  • Cofounder of a mixed martial arts team brand and the main coach of the team, Teaching martial arts for more than 500 people from 2016 till now.
  • Achieved higher win percentages by analyzing opponent tactics and adjusting game strategies accordingly.

Education

Bachelor degree in Accounting Insurance & Management -

Azhar University, Cairo
02.2014 - 05.2018

Skills

Communication Skills

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Timeline

Team Leader

Concentrix
11.2023 - 05.2024

Subject Matter Expert

Concentrix
04.2022 - 11.2023

Customer Service Agent

Concentrix
11.2021 - 09.2022

MMA Coach

Warriors Team, Cairo
01.2016 - 01.2024

Customer Service Agent

Vodafone UK
02.2015 - 02.2016

Bachelor degree in Accounting Insurance & Management -

Azhar University, Cairo
02.2014 - 05.2018

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Belal MohamedTeam Leader