Belal Naguib
Cairo
Summary
Training Manger motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
After Years in Learning and developments starting as Trainer going all the way up, you get to realize that the impact you leave on other people's lives is what really pays off your hard work and the long spent hours.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Training Manager
Teleperformance
02.2023 - Current
- Lead and mentor a team of 4 training leads, providing guidance and support for their professional growth
- Foster a positive learning environment that encourages knowledge-sharing and collaboration
- Develop, implement and manage comprehensive training programs to meet organizational objectives
- Ensure that training initiatives align with business goals and contribute to employee skill development
- Conduct regular assessments to identify training needs within the organization for over 12 Accounts
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Collaborate with department heads and stakeholders to understand specific skill gaps and design targeted training solutions
- Design and launch effective training curriculums to address identified needs
- Utilize diverse training methods, including workshops, e-learning, and on-the-job training, to cater to different learning styles
- Manage training resources efficiently, including budget allocation, materials, and external training partnerships
- Implement mechanisms for assessing the effectiveness of training programs
- Analyze data and feedback to continually improve training content and delivery
- Collaborate with department heads and key stakeholders to understand business objectives and align training initiatives
- Present training updates and results to leadership in regular business review sessions.
Training Lead
Teleperformance
10.2021 - 02.2023
- Manage and invest in a team of 8 technical trainers, aligning goals with client objectives for the best customer experience
- Foster a collaborative and high-performance culture within the training team
- Spearhead the launch of new training curriculums to enhance the overall training experience
- Focus on boosting the performance of both newly hired and experienced agents through innovative training approaches
- Collaborate with other departments to plan and coordinate training activities, ensuring a well-facilitated environment for fresh hires
- Align training programs with organizational objectives and changes in industry standards
- Present training team performance to stakeholders in various business review sessions
- Effectively communicate achievements, challenges, and strategies for continuous improvement.
- Served as the primary point of contact for external training vendors, negotiating contracts and ensuring alignment with company objectives.
Operations Supervisor
Teleperformance
07.2021 - 10.2021
- Supervise and lead a team of 15 - 20 operational staff, providing guidance, coaching, and support
- Foster a positive and collaborative work environment, ensuring team members are motivated and aligned with organizational objectives
- Monitor and manage day-to-day operational activities, ensuring compliance with company policies and procedures
- Identify opportunities for process improvement and implement effective solutions
- Conduct regular performance evaluations and provide constructive feedback to team members
- Implement performance improvement plans and recognize and reward outstanding contributions.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Product Trainer
Teleperformance
08.2018 - 07.2021
- Prepared and delivered culturally sensitive, system-oriented, and soft skills training materials via training room sessions, hands-on demonstrations, and supporting activities
- Facilitated system and engagement knowledge transfer to ensure effective understanding by trainees
- Managed day-to-day operations in the training classroom, monitoring 15-20 Trainees' progress and providing coaching and developmental feedback
- Led the team during the program's launch, ensuring continuous improvement and meeting operational targets.
- Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
- Increased employee retention rates through informative and engaging new hire onboarding programs that promote company culture and values.
- Trained internal subject matter experts who then provided localized support in their respective regions or departments, expanding knowledge dissemination throughout the organization.
- Established strong relationships with clients by providing ongoing support after initial trainings, resulting in high client retention rates.
Customer Service Agent / Travel Consultant
Teleperformance
08.2016 - 08.2018
HR Generalist
Al Arabia Company for manufacturing and painting aluminum
11.2014 - 02.2015
Recruiter
QSM for Human resources Consulting
07.2014 - 09.2014
HR Recruiter Trainee
Etisal
04.2014 - 05.2014
Education
Post Graduation Diploma - African Studies
Faculty of African Studies - Cairo University
Cairo, Egypt2015
Bachelor of Arts - History
Cairo University
Cairo, Egypt01.2013
Skills
- Training Needs Analysis
- Performance Management
- Presentation Skills
- Train the Trainer
- New hire on-boarding
- Coaching and Mentoring
- Project Management
- Soft skills training
- Technical training
- Learning Management Systems
Customer Service
Certification
Yellow Belt Six Sigma, 2022, COPC Inc.
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Training Manager
Teleperformance
02.2023 - Current
Training Lead
Teleperformance
10.2021 - 02.2023
Operations Supervisor
Teleperformance
07.2021 - 10.2021
Product Trainer
Teleperformance
08.2018 - 07.2021
Customer Service Agent / Travel Consultant
Teleperformance
08.2016 - 08.2018
HR Generalist
Al Arabia Company for manufacturing and painting aluminum
11.2014 - 02.2015
Recruiter
QSM for Human resources Consulting
07.2014 - 09.2014
HR Recruiter Trainee
Etisal
04.2014 - 05.2014
Post Graduation Diploma - African Studies
Faculty of African Studies - Cairo University
Bachelor of Arts - History
Cairo University
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