Beshoy Karam
Reservation Agent
Cairo,Egybt
Summary
Dynamic Reservation Agent with TLT Concepts, skilled in booking management and customer inquiries. Enhanced operational efficiency by streamlining processes, reducing errors, and fostering positive client relationships. Adept at complaint resolution and team collaboration, consistently delivering high-quality service and training new staff to uphold standards.
Overview
5
5
years of professional experience
1
1
Language
Work History
Reservation Agent
TLT Concepts
Cairo
02.2020 - 10.2024
- Utilized reservation systems to process bookings accurately, ensuring seamless coordination of guest services and accommodations.
- Assisted clients with special requests and modifications, fostering positive relationships and enhancing the overall customer experience.
- Collaborated with team members to streamline reservation processes, resulting in improved operational efficiency and reduced booking errors.
- Addressed customer complaints promptly, implementing solutions that contributed to a more satisfactory service resolution.
- Trained new staff on reservation procedures and customer service protocols, promoting a consistent and high-quality guest experience.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Managed customer inquiries and reservations efficiently, enhancing overall client satisfaction and improving service response times.
Education
BBA - Management Information Systems
Al-Alson High Institute
Cairo Skills
Reservation systems
Booking management
Customer inquiries
Complaint resolution
Team collaboration
Phone communication
Timeline
Reservation Agent
TLT Concepts
02.2020 - 10.2024
BBA - Management Information Systems
Al-Alson High Institute