Beshoy Romany Ghaly Zaki
Cairo
Overview
4
4
years of professional experience
Work History
Hair Salon Owner
Egypt
06.2021 - Current
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Boosted employee morale by implementing incentives programs and team-building activities.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
Customer Service Cashier
El Ahly Bank
Egypt
09.2020 - 06.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Orange Telecom
Egypt
01.2020 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Computer Science Information Systems - Computer Science Management Information Systems
Information System Future Academy
Cairo03.2020
Skills
- Business Management
- Continuing education
- Financial Planning
- Appointment Scheduling
- Upselling Services
- Staff Management
- Employee Recruiting
- Decision-Making
- Customer Service
- Brand Promotion
- Problem-solving abilities
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Hair Salon Owner
06.2021 - Current
Customer Service Cashier
El Ahly Bank
09.2020 - 06.2021
Customer Service Representative
Orange Telecom
01.2020 - 08.2020
Bachelor of Computer Science Information Systems - Computer Science Management Information Systems
Information System Future Academy