Summary
Overview
Work History
Education
Skills
Timeline
Generic
Catalin Cazacu

Catalin Cazacu

__________________________________
Hurghada

Summary

Dynamic Customer Service Manager with a proven track record at UT Dispatch, excelling in complaint resolution and customer relationship management. Expert in problem-solving and workflow management, I foster strong client relationships and lead teams to enhance customer satisfaction and loyalty, ensuring timely and effective solutions to complex issues.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Sales Executive

Chocolux
05.2021 - 01.2023
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Customer Service Manager

UT Dispatch
02.2023 - 04.2025
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Followed through with client requests to resolve problems.
  • Took ownership of customer issues and followed problems through to resolution.

Education

Certified IT Technician - IT Technician

CEITI
Moldova
04.2001 -

Skills

    Customer service

    Complaint resolution

    Problem-solving

    Technical support

    Training and mentoring

    Staff management

    Sales promotion

    Project management

    Talent development

Timeline

Customer Service Manager

UT Dispatch
02.2023 - 04.2025

Sales Executive

Chocolux
05.2021 - 01.2023

Certified IT Technician - IT Technician

CEITI
04.2001 -

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