Catarina Berglund
Cairo
Summary
Dynamic and results-driven professional with extensive experience in case management, project coordination, and stakeholder engagement. Proven ability to lead teams, conduct comprehensive assessments, and provide technical support to enhance service delivery. Skilled in crisis management, public speaking, and process improvement, with a strong commitment to supporting vulnerable populations. Adept at navigating complex legal frameworks and delivering training to enhance organizational capacity. Holds a Master of Science in Information Management and a Master of Science in Political Science as well as a Bachelor of Science in Political Science with a major in Public Administration.
Overview
10
10
years of professional experience
Work History
Protection Associate
UNHCR – United Nations High Commissioner for Refugees
09.2021 - Current
- Team Leadership: Led a team of caseworkers, providing technical advice and support to enhance their performance and the organization’s performance.
- Project Coordination and Capacity Building: Chaired panels, coordinated and reviewed cases from partner organizations, and delivered training on Child Protection to staff and partners.
- Stakeholder Engagement: Led monthly inter-agency case conferences, ensuring effective collaboration among stakeholders. Briefed international delegations on child protection and gender-based violence, representing the organization effectively.
- Technical Support: Provided protection support and monitored the performance of partners, both on-site and remotely.
- Process Improvement: Collaborated with relevant units to fast-track urgent cases, improving response times.
- Youth Development: Supported youth transitioning out of care and provided opportunities for livelihood development.
- Achievements:
- Crisis Management: Managed a caseload of over 1400 cases during the COVID-19 pandemic, prioritizing the most vulnerable and ensuring timely follow-up with partners.
- Public Engagement: Presented on the refugee situation in Egypt to around 200 representatives from Swedish local authorities and civil society organizations, demonstrating strong public speaking skills
Senior Protection Assistant
UNHCR – United Nations High Commissioner for Refugees
09.2019 - 09.2021
- Identifying, screening, and counselling unaccompanied and separated children seeking support and services.
- Conducting assessments for complex and vulnerable cases to determine appropriate interventions.
- Supporting youth who have aged out of care and providing opportunities for livelihood development, including counselling and referrals.
- Conducting verification interviews to select potential candidates for family-based alternative care for children at risk, especially unaccompanied children, and following up on high-risk cases.
- Interviewing and drafting reports for high-risk unaccompanied and separated children facing abuse, neglect, violence, and/or exploitation, including survivors of gender-based violence.
Administrative Officer & Coordinator
Swedish Social Insurance Agency
02.2018 - 01.2019
- Analyzing and deciding on the eligibility of claimants for social health insurance based on illness, in accordance with relevant laws.
- Drafting decisions of approvals and rejections for claimants, and following up on appeals.
- Coordinating the return-to-work process for individuals recovering from illness, in collaboration with employers and medical providers, establishing case plans, and following up with relevant parties.
Case Officer & Capacity Builder
Swedish Migration Agency
08.2016 - 12.2017
- Conducting individual meetings with applicants following the final rejection of claims.
- Deciding and informing individuals of decisions based on immigration and asylum laws.
- Administering travel documents and coordinating with various embassies for issuing said documents.
- Applying for grants for individuals from hardship countries.
- Providing capacity building nationwide to units within the agency about digitalization as part of an EU-sponsored project.
Administrative Assistant
Swedish Migration Agency
12.2015 - 01.2016
- Registering applications, taking photographs, and fingerprints of applicants.
- Screening travel and identity documents belonging to applicants.
Education
Master of Science - Political Science
Dalarna University
06.2023
Master of Science - Information Management
University of Borås
01.2020
Bachelor of Science - Political Science, Public Administration
University of Gothenburg
06.2013
Skills
- Project Management
- Data Analysis
- Communication Skills
- Stakeholder Management
- Crisis Management
- Training and Development
- Legal and Regulatory Compliance
- Strategic Planning
- Problem-Solving
- Multicultural Competence
- Adaptability
- Team Collaboration and Management
- Client Relations
Languages
Swedish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Timeline
Protection Associate
UNHCR – United Nations High Commissioner for Refugees
09.2021 - Current
Senior Protection Assistant
UNHCR – United Nations High Commissioner for Refugees
09.2019 - 09.2021
Administrative Officer & Coordinator
Swedish Social Insurance Agency
02.2018 - 01.2019
Case Officer & Capacity Builder
Swedish Migration Agency
08.2016 - 12.2017
Administrative Assistant
Swedish Migration Agency
12.2015 - 01.2016
Master of Science - Information Management
University of Borås
Bachelor of Science - Political Science, Public Administration
University of Gothenburg
Master of Science - Political Science
Dalarna University
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