Chedia Addela

Make contact with patients.

Explain to the patient the process of hair transplant.

Prepare the medical report.

Answer the question for the patient.

Make appointment.

Prepare the details of operation.

Explain to the patient the procedure after the operation.

Answer the phone and the email of customer.

Prepare the invoice of médecine.

Confirm the order.

• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced client satisfaction by addressing inquiries and resolving issues promptly.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Assisted manager in all aspects of business operations.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.