Christina Refaat Attya
Costumer Service Specialist
Al Fayyum
Summary
As a dedicated individual with a strong foundation in education and learning, I am eager to bring my interpersonal and organizational skills to a dynamic customer service role. Since graduating in 2016 and pursuing a diploma in education, I have been focused on raising my two children, honing my ability to manage multiple responsibilities, communicate effectively, and adapt to diverse situations.
Now ready to embark on my professional journey, I am excited to contribute my enthusiasm for problem-solving, customer satisfaction, and teamwork to a forward-thinking organization. My goal is to leverage my skills to build meaningful connections with clients and provide outstanding service that enhances their experience.
Overview
5
5
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Volunteer
Masr El Khair
07.2021 - 09.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Tutor
Intellectual School
Al Fayyum, Faiyum
01.2019 - 03.2021
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Intern
Egyptian Banking Institute
Cairo, Cairo Governorate
01.2018 - 02.2018
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
Education
Associate of Commerce And Business Administration - Accounting
Helwan University
Cairo 04.2001 -
Skills
Teamwork and collaboration
Positive attitude
Computer skills
Time management
Problem-solving
MS office
Attention to detail
Certification
Training for Employment
Timeline
Volunteer
Masr El Khair
07.2021 - 09.2022
Tutor
Intellectual School
01.2019 - 03.2021
Intern
Egyptian Banking Institute
01.2018 - 02.2018
Training for Employment
01-2018
Business and communication skills
01-2016
Electronic Accounting
11-2015
Introduction in Financial Markets
06-2015
Comprehensive theoretical and practical program for the Egyptian Stock Exchange
02-2015
Associate of Commerce And Business Administration - Accounting
Helwan University
04.2001 -
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