Christine Mourid Labib
Summary
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Overview
2026
2026
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Receptionist
Smart Village School
08.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved parents problems and complaints.
Customer Service Officer
Teleperformance
08.2015 - 07.2019
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Sales Representative
Ti-Shoury Tours
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Homeroom Teacher
Collège De La Mère De Dieu
- Built positive relationships with students and families for safe, trusted learning support.
- Played games with students to increase understanding of subjects.
- Recognized children's physical, emotional and social needs for personalized support.
- Monitored and evaluated student progress through regular assessments and observations.
- Reported to parents and administration about student progress.
Customer Service Officer
Concentrix
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Assistance
Lycée International Balzac
- Help teachers prepare materials.
- Set up classrooms ready for lessons.
- Work with individual students and small groups.
- Watch, record and report the progress students make
Guest Relations Officer
Kempinski Hotel - Soma Bay
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, and telephone calls with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Investigated and resolved customer inquiries and complaints quickly.
Receptionist
Amira Hotel
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Personnel Assistant
El Sharkawy International Group
- Created and managed database of information gathered from research.
- Created and presented real-time reports on current market conditions to upper management.
- Generated reports to support development and implementation of marketing plans.
Office Manager
Eldorado Group
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Secretary
Escapade Travel
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Thanwia Ama -
Notre Dame Des Apotres
Zeitoun 04.2001 -
B.sc of Tourism -
Helwan University
Tourism & Hotel 04.2001 -
Skills
Customer service
Database research
Complaint handling
Empathy and patience
Phone etiquette
Stress management
Additional Information
Date Of Birth :25 Nov 1979
Certification
Front Office Skills from American Hotel & lodging
Timeline
Receptionist
Smart Village School
08.2019 - Current
Customer Service Officer
Teleperformance
08.2015 - 07.2019
Thanwia Ama -
Notre Dame Des Apotres
04.2001 -
B.sc of Tourism -
Helwan University
04.2001 -
Sales Representative
Ti-Shoury Tours
Homeroom Teacher
Collège De La Mère De Dieu
Customer Service Officer
Concentrix
Assistance
Lycée International Balzac
Guest Relations Officer
Kempinski Hotel - Soma Bay
Receptionist
Amira Hotel
Personnel Assistant
El Sharkawy International Group
Office Manager
Eldorado Group
Secretary
Escapade Travel
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