Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
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Claudy Mourad

Claudy Mourad

Cairo

Summary

Pharmacy graduate who is willing to do the extra mile and passionate about getting out of her comfort zone and help others

Overview

9
9
years of professional experience
19
19
years of post-secondary education

Work history

Customer Service Agent

Bupa
Cairo
09.2023 - 10.2024
  • Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues
  • Resolved customer complaints quickly and effectively
  • Answered customer inquiries in a timely and accurate manner to improve customer satisfaction
  • Developed relationships with clients for increased loyalty and retention.
  • Improved customer satisfaction by efficiently resolving issues.
  • Managed customer queries for better understanding of products and services.

Quality Compliance Specialist

Quality Assurance-Eva Pharma
Cairo
08.2022 - 07.2023
  • Coordinated and supervised the daily operations of the organization, ensuring quality control and compliance with regulations
  • Conducted thorough site visits and inspections to ensure compliance with safety regulations and quality standards
  • Developed a data governance system that improved data quality and compliance with industry regulations
  • Managed high-risk projects, ensuring safety compliance at all times.
  • Improved workflow efficiency with thorough process analysis.

Pharmacist assistant

Normandy Pharmacy
Nasr City
04.2022 - 05.2022

Quality Control Intern

Servier Company
Egypt
12.2021 - 12.2021

English assistant

British Ramses school
01.2016 - 03.2016
  • Provided academic guidance and resources to students, helping them successfully transition from high school to college

Education

Pharmacy and Biotechnology -

German University in Cairo
10.2016 - 07.2021

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Ramses college for girls
07.2002 - 07.2016

Skills

  • Ability to Multitask
  • Time Management
  • Communication
  • Teamwork
  • Effective Time Management
  • Adaptability
  • Ability to Work Under Pressure
  • Communication Skills
  • Customer Service
  • Computer Skills
  • Ability to Work in a Team
  • Good time management
  • Email etiquette

Languages

English
German

Custom

  • Explore new places
  • Gym and fitness training
  • Writing

Timeline

Customer Service Agent

Bupa
09.2023 - 10.2024

Quality Compliance Specialist

Quality Assurance-Eva Pharma
08.2022 - 07.2023

Pharmacist assistant

Normandy Pharmacy
04.2022 - 05.2022

Quality Control Intern

Servier Company
12.2021 - 12.2021

Pharmacy and Biotechnology -

German University in Cairo
10.2016 - 07.2021

English assistant

British Ramses school
01.2016 - 03.2016

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Ramses college for girls
07.2002 - 07.2016

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Claudy Mourad