Claudy Mourad
Cairo
Summary
Pharmacy graduate who is willing to do the extra mile and passionate about getting out of her comfort zone and help others
Overview
9
9
years of professional experience
19
19
years of post-secondary education
Work history
Customer Service Agent
Bupa
Cairo
2023.09 - 2024.10
- Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues
- Resolved customer complaints quickly and effectively
- Answered customer inquiries in a timely and accurate manner to improve customer satisfaction
- Developed relationships with clients for increased loyalty and retention.
- Improved customer satisfaction by efficiently resolving issues.
- Managed customer queries for better understanding of products and services.
Quality Compliance Specialist
Quality Assurance-Eva Pharma
Cairo
2022.08 - 2023.07
- Coordinated and supervised the daily operations of the organization, ensuring quality control and compliance with regulations
- Conducted thorough site visits and inspections to ensure compliance with safety regulations and quality standards
- Developed a data governance system that improved data quality and compliance with industry regulations
- Managed high-risk projects, ensuring safety compliance at all times.
- Improved workflow efficiency with thorough process analysis.
Pharmacist assistant
Normandy Pharmacy
Nasr City
2022.04 - 2022.05
Quality Control Intern
Servier Company
Egypt
2021.12 - 2021.12
English assistant
British Ramses school
2016.01 - 2016.03
- Provided academic guidance and resources to students, helping them successfully transition from high school to college
Education
Pharmacy and Biotechnology -
German University in Cairo
2016.10 - 2021.07
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Ramses college for girls
2002.07 - 2016.07
Skills
- Ability to Multitask
- Time Management
- Communication
- Teamwork
- Effective Time Management
- Adaptability
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Computer Skills
- Ability to Work in a Team
- Good time management
- Email etiquette
Languages
English
German
Custom
- Explore new places
- Gym and fitness training
- Writing
Timeline
Customer Service Agent
Bupa
2023.09 - 2024.10
Quality Compliance Specialist
Quality Assurance-Eva Pharma
2022.08 - 2023.07
Pharmacist assistant
Normandy Pharmacy
2022.04 - 2022.05
Quality Control Intern
Servier Company
2021.12 - 2021.12
Pharmacy and Biotechnology -
German University in Cairo
2016.10 - 2021.07
English assistant
British Ramses school
2016.01 - 2016.03
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Ramses college for girls
2002.07 - 2016.07