Tamer Ayad

• Responsible for overseeing training and development programs within any organization.
• Primary goal is to ensure that employees acquire necessary skills, knowledge, and competencies to perform their jobs effectively.
• Training Needs Analysis: Assessing skills and knowledge gaps within organization to determine training needs.
• Program Development: Designing and developing training programs that address identified needs. This may include creating materials, choosing instructional methods, and organizing training sessions.
• Implementation: Coordinating delivery of training programs, whether through in-house trainers, external trainers, or online platforms.
• Evaluation: Assessing effectiveness of training programs through various methods such as participant feedback, performance metrics, and on job observation.
• Budget Management: Managing budget allocated for training initiatives, ensuring cost-effectiveness, and optimizing resources.
• Continuous Improvement: Staying informed about industry trends and best practices in training and development, and adjusting programs to meet changing needs.

• Implemented performance reviews and motivational strategies to elevate HR team results.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Improving operational management systems, processes and best practices.
• Helping organization’s processes remain legally compliant.
• Purchase materials, plan inventory and oversee warehouse efficiency.
• Help organization’s processes remain legally compliant.
• Formulate strategic and operational objectives.
• Manage budgets and forecasts.
• Perform quality controls and monitor production KPIs.
• Recruit, train and supervise staff.
• Set objectives for HR team and track progress
• Monitor internal HR systems and databases
• Act as consultant to managers and staff regarding policies and procedures

• Managed diverse team of trainers, ensuring consistent delivery of high-quality instruction across all departments
• Managed educational program budget and prepared monthly reports
• Conducted surveys with students upon course completion to gather feedback for improvement
• Conducted orientation sessions and organized on-the-job training for new hires
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets
• Prepared course schedules and managed classroom staffing requirements for enrollment up to 4000 employee
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Analyzed effectiveness of training programs at all levels and recommended updates
• Managed all exempt employee coaching, training, and performance improvement actions
• Selected and assigned instructors to conduct specific training programs
• Established strong relationships with outside vendors to source specialized training materials at competitive cost
• Reviewed and edited all training materials for accuracy and company policy compliance
• Managed time efficiently in order to complete all tasks within deadlines

Achievements

• Initiated In-House Trainers’ Club for enrollment up to 50 employee
• Opening Regional Training Hubs for around 5 areas
• Implementing around 7 Team buildings for different functions (Finance, Operations, sales, Marketing.. etc.)
• Implementing new Corporate Induction module for all employees

• Responsible for CC project management activities at any commercial project to ensure effective CC participation including proper planning to ensure CC operational readiness in terms of process.
• Ensure proper planning within different CC functions for planned commercial activities, including product, service, and campaign launches.
• Make sure to revise all commercial projects with commercials that might have impact on budget or headcount and make sure to submit them to budgeting team before deadline of budget exercise.
• Monitor day-to-day activities of reporting team and take needed action to ensure CC PM activities are done promptly pre and post-launch; Including requirements submission, UAT, and feedback.
• Ensure content accuracy and consistency among all customer touchpoints IVR, Intranet, VRS, SMS, Website, Social Media Channels, etc.
• Prepare monthly presentations for management reflecting impact of huge projects on operations in terms of calls, negative or positive impact.
• Responsible for revising TTM presentations on weekly basis and submitting feedback taking into consideration any budget constraints that might affect launch of project.

• Identified and qualified customer needs and negotiated and closed profitable deals with high success rate up to 40 %.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Consulted with customers to assess needs and propose optimal solutions.

• To support CS management in identifying issues and concerns, their root causes, developing solutions and prescriptions related to brand support.
• Ensure that customer service requirements are submitted on time to Project managers in marketing and Product and Services developments.
• Develop and cultivate sources of information to provide in-depth view of issues affecting customers, CS and pertinent Mobinil departments.
• Participate in assigned projects team meetings.
• Proactively support customer service with maintaining flow of information to pertinent parties on need to know basis.