Seeking a challenging and an interesting job, where my academic background, experience and personal skills could be utilized and developed.
Overview
20
20
years of professional experience
25
25
years of post-secondary education
5
5
Certifications
Work History
Business Center
Four Seasons Cairo
05.2013 - Current
Provide impeccable guest experience to ensure that business center events meets our guests expectations, handle a multitude of keys, have a working knowledge of all equipment, including available computer software packages, handle shipping requests, based computer programs including PowerPoint, MS Word, and Excel
Owner Services Representative
Four Seasons Cairo
01.2009 - 01.2013
Assist owners to use their privileges, handle pre-arrival Concierge service and respond to inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons' policies
Receptionist - Plaza/Residence
Four Seasons Cairo
09.2004 - 01.2013
Cover a wide range of duties, not limited to the comfort and safety of our Owners/guests, protection and maintenance of assets, the plaza suites desk combine the 2 job descriptions of 'Reception & Concierge' all in one
Education
Bachelor of Arts - undefined
Ain Shams University
01.1998 - 04.2002
Basic Business Skills Acquisition program (BBSA) - undefined
Ain Shams University
01.2004 - Current
Skills
Windows-based computer programs
Word
Excel
PowerPoint
Customer service
Problem-solving
Strong administrative and organizational skills
Written and verbal communication skills
Ability to work well under pressure
Teamwork
Quick learner
Certification
A+ certification, CompTIA Inc., 05/01/03
Timeline
Business Center
Four Seasons Cairo
05.2013 - Current
Owner Services Representative
Four Seasons Cairo
01.2009 - 01.2013
Receptionist - Plaza/Residence
Four Seasons Cairo
09.2004 - 01.2013
Basic Business Skills Acquisition program (BBSA) - undefined