Summary
Overview
Work History
Education
Skills
Technical Tools
Certification
Timeline
Generic

Younes Osama

Fraud Investigator
New Maadi, Cairo

Summary

Trustworthy Fraud Investigator touting four years of expertise developing problem solving methodologies that work. A knowledgeable resource committed to finding answers and working with merchants, financial partners & law enforcement. Promoting exemplary skills in fraud investigation, analytics, and process improvement.

Overview

6
6
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Fraud Investigator

Passport.io
03.2022 - Current
  • Review all alerts/communication from external/internal sources, including processing partners, and ensure that appropriate actions are taken to mitigate fraud/risk or transaction processing.
  • Checking internal and external money transfer requests to ensure no money laundering schemes is being implemented.
  • Responsible for the prevention and detection of potential transaction fraud across payment channels by reviewing transactions, processing patterns, and data captured, or information received from the fraud detection system "wherever available" and other available parameters.
  • Contribute to the creation of fraud rules or risk & and processing parameters within the system by providing analytical data to support decisions. - Communicating with Chargeback and Merchant Risk teams to monitor chargeback rates on merchants and acquirers to ensure acceptable risk levels.
  • Sending Weekly/Monthly performance reports to monitor Fraud & CB levels.
  • Checking and validating KYC documents from users for accounts verification.
  • Review fraud alerts and cybercrime police cases that is sent by various international police departments.
  • Communicating with partners and merchants and providing feedback about highlighted transactions raised by their side.
  • Adjusting the risk filters based on findings to decide which transactions should be accepted or rejects by the risk engins.
  • Checking daily reports to investigate transactions processings from users or merchants to mitigate risk.
  • Extracting reports from BI systems and creating dashboards for data visualization.
  • Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
  • Improved company-wide security measures through the development and implementation of fraud prevention policies and procedures.
  • Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
  • Served as a mentor to junior investigators, sharing knowledge and expertise while fostering a collaborative team environment.

Fraud Investigator

Talabat, Delivery Hero
05.2018 - 04.2022
  • Collaborating with data scientists from regional and global fraud team in Berlin to analyze and prevent fraud transactions and validate the implementations of the fraud rules to minimize false positives
  • Handling chargebacks and disputes from international banks and internal finance department.
  • Sending weekly and monthly reports to management and other departments.
  • Creating charts and dashboards for various stakeholders.
  • Developed a new fraud method related to vendor fraud and reported it to the fraud team to create new rule.
  • Detected more than 80,000 euros of stolen amounts from fraud cases.
  • Worked on a number of projects with different stakeholders to improve the communications between the Operations and the other departments (Finance, Marketing and Logistics).
  • Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
  • Conducted comprehensive training sessions for new employees, ensuring a strong understanding of anti-fraud processes and systems.
  • Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.

Education

Skills

  • Fraud Prevention Techniques & Strategies knowledge
  • Communication Skills
  • Problem Solving
  • Methodical and logical approach
  • Fraud prevention
  • Credit Card fraud
  • Data Analysis
  • Proficient in Microsoft Office [Excel, Word]

Technical Tools

  • SQL, Relational Databases and BigQuery
  • Experience with payment gateways (Checkout, Adyen)
  • Data Visualization with Tableau
  • Spreadsheets (Microsoft Excel & Google Sheets)
  • BI Tools (Looker and Google Data Studio)

Certification

Google Data Analytics Professional Certificate

Timeline

Fraud Investigator

Passport.io
03.2022 - Current

Fraud Investigator

Talabat, Delivery Hero
05.2018 - 04.2022

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