Dalia Amr
Operations Manager
Cairo,Egypt
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Operations Supervisor
Arabian German For Exhibitions & Conference
Cairo, Egypt
10.2022 - Current
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Negotiated with distributors to find quality products and best prices.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Trained team members on new hotel services and products to support promotional efforts.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Senior Account Manager
Verve Marketing Agency
Cairo, Egypt
01.2022 - 03.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Identified key entry points to enhance market penetration and maximize returns.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales and Marketing Manager
Rhea Beauty
cairo, Egypt
03.2021 - 06.2022
- Managed sales promotions and marketing strategies on major social media sites.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Implemented systems and procedures to increase sales.
- Analyzed sales and marketing data for improved strategies.
- Built relationships with customers and community to establish long-term business growth.
- Communicated product quality and market comparisons by creating sales presentations.
Technical Support Specialist
Etisalat Emirates
Cairo, Egypt
03.2019 - 05.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Technical Support Representative
EXCEED COMPANY
Cairo, Egypt
11.2016 - 09.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
CUSTOMER VALUE MANAGER
Vodafone Egypt
Cairo, Egypt
11.2016 - 12.2017
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Bachelor of Science - Computer And Information Sciences
New Cairo Academy
Cairo, Egypt 10.2012 - 05.2016
Skills
Staff Management
undefinedTimeline
Operations Supervisor
Arabian German For Exhibitions & Conference
10.2022 - Current
Senior Account Manager
Verve Marketing Agency
01.2022 - 03.2023
Sales and Marketing Manager
Rhea Beauty
03.2021 - 06.2022
Technical Support Specialist
Etisalat Emirates
03.2019 - 05.2020
Technical Support Representative
EXCEED COMPANY
11.2016 - 09.2018
CUSTOMER VALUE MANAGER
Vodafone Egypt
11.2016 - 12.2017
Bachelor of Science - Computer And Information Sciences
New Cairo Academy
10.2012 - 05.2016
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