Reading
Dalia Elfekky
Team Leader
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Team Leader
Bold Routs
01.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Senior Sales Executive
The Address Investment
01.2022 - 12.2024
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
Sales Advisor
The Address Investment
01.2019 - 12.2021
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
Sales Manager
Mekastaty Application
02.2018 - 11.2018
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Support Specialist
Xceed
09.2017 - 12.2017
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
Excellent - Engineering
Modern University For Science And Technology
Cairo, Egypt 04.2001 -
Excellent -
Amr El Fatih Language School
Cairo, Egypt 04.2001 -
Skills
Team supervision
Interests
Timeline
Team Leader
Bold Routs
01.2024 - Current
Senior Sales Executive
The Address Investment
01.2022 - 12.2024
Sales Advisor
The Address Investment
01.2019 - 12.2021
Sales Manager
Mekastaty Application
02.2018 - 11.2018
Customer Support Specialist
Xceed
09.2017 - 12.2017
Excellent - Engineering
Modern University For Science And Technology
04.2001 -
Excellent -
Amr El Fatih Language School
04.2001 -
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