Dalia Ishac
Executive Assistant, To The President
Cairo
Summary
With over 10 years of professional experience in the academic field, I bring strong leadership and teamwork capabilities. Outstanding communication, interpersonal, analytical, and organizational skills have allowed for excellence in researching, developing, and implementing outreach strategies. Successfully developed and maintained a complex network of collegial relationships with partners. Handling diversified activities comes naturally, thanks to systematic and strategic thinking abilities. Known for attention to detail and independent problem-solving skills, driven by honesty, integrity, optimism, and enthusiasm which lead to exceptional results. Excellent computer skills enhance overall effectiveness. Dedicated [Job Title] with excellent industry experience. Maintains a professional appearance and demeanor while expertly completing assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
28
28
years of professional experience
3
3
Languages
Work History
Executive Assistant, to the President
ESLSCA University
Cairo, Cairo Governorate
03.2021 - Current
- Oversee, coordinate, advise, and provide guidance to all continuing education programs within different faculties to maintain efficient and productive communication within University
- Manage and supervise administrative and financial functions of President’s office and School's programs
- Follow-up that all continuing education centers and departments implement University processes and procedures
- Develop new strategic partnerships with diverse entities
- Prepare and organize courses within different faculties
- Create an application and certification system, to make sure that all data is standardized and archived
- Coordinate communication among President, Dean, Associate Dean, and school’s officers, administrative personnel, faculty, and professional staff
- Coordinate, advise, and provide guidance to secretaries of schools’ departments to maintain efficient and productive communication within School and implementation of the university processes and procedures
- Prepare and organize the promotion and tenure cases within the school
- Create, organize and maintain a mailing list for all faculty and a backup system for all the School's records including all confidential information and update those records on a regular basis
- Organize the social functions' activities, travel requests, pick-up forms to the airport, repair, and maintenance requests, etc
- Prepare and review the grant reports provided by faculty and other departments
- Organize, prepare and responsible for the University Council and Board of Trustees meetings
CIC Dean Executive Secretary
Canadian International College “CIC”
03.2014 - 08.2021
- Organizing meetings and booking meeting rooms
- Handling correspondence directed to managers
- Making travel arrangements and detailed travel itineraries
- Taking minutes of meetings and writing them up subsequently
- Producing reports and presentations
- Filing and retrieving corporate records, documents, and reports
- Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives
- Greeting visitors and deciding if they should be able to meet with executives
- Using various software, including word processing, spreadsheets, databases, and presentation software
- Analyzing incoming memos, submissions, and distributing them as needed
- Making travel arrangements for executives
- Performing office duties that include ordering supplies and managing a records database
- Opening, sorting and distributing incoming faxes, emails, and other correspondence
- Provide general administrative support
- Performs miscellaneous job-related duties as assigned
Office Manager CIC Vice President
Canadian International College “CIC”
08.2016 - 03.2021
- Provide office support services in order to ensure efficiency and effectiveness within the Office
- Acting as the point of contact between the executives and internal or external colleagues
- Accurately recording minutes from meetings
- Schedule meetings and appointments
- Organize office operations and procedures
- Provide general support to visitors
- Assist in the planning and preparation of boards meetings
- Perform general clerical duties and maintain the general filing system
- Assist in the planning and preparation of meeting and conferences
- Provide Microsoft Office programs processing and secretarial support
- Main organizer for the international Conferences held by CIC
- Create, transcribe, and distribute meeting agendas and minutes
- Making travel arrangements
- Provide general administrative support
- Maintain the general filing system and all in/out correspondence
- Follow-up to insure the process implementation for the Vice President decree’s
- Developed different reports for management helping smooth business work flow
- Supervising and monitoring the work of secretarial, clerical and administrative staff
- Receive, direct and relay telephone messages and fax messages handles them in an appropriate manner based on knowledge of policies, regulations or department head’s viewpoint
- Conducts researches, data collection & some analysis of information for use in reports & presentations
- Prepare statistics analysis report on the whole institute progress compared to previous years
- Prepare statistics analysis reports, memos, official letters, spreadsheet, database, presentation software and other documents
Manager for Customer Service Department
Pakistan Co. for Mobile Services “MobiLink”
08.2007 - 12.2011
- Supervise day-to-day operations in the customer service department
- Respond to customer service issues in a timely manner
- Create effective customer service procedures, policies, and standards
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Implement an effective customer loyalty program
- Maintain accurate records and document all customer service activities and discussions
- Assess service statistics and prepare detailed reports on your findings
- Hire and train new customer service agents
- Manage the approved budget of the customer service department
Senior Supervisor for Customer Service Department
Algeria Co. for Mobile Services “Lacom”
06.2005 - 05.2007
Supervisor for Customer Support & Activation Department
Iraq Co. for Mobile Services “Iraqna”
03.2004 - 04.2005
Team Leader for Customer Service Department
Egyptian Co. for Mobile Services “MobiNil / Orange”
08.1998 - 01.2004
- Started my Job as Customer Service representative then I was promoted to senior representative and finally to Team Leader
Trainee in Customer Service Department
Egyptian Co. for Mobile Services “MobiNil / Orange”
08.1998 - 01.2004
Trainee in Customer Service Department
Commercial International Bank “CIB”
06.1997 - 09.1997
Trainee in Customer Service Department
Egyptian American Bank “EAB”
08.1996 - 09.1996
Education
BBA - Faculty of Commerce & Business Administration
Helwan University
Cairo, 09.2024 -
Skills
Advanced internet Skills
MS office
Excellent Learning Capabilities
Highly organized
dedicated
positive attitude
Capable of working efficiently in a team
Good analytical skills in problem solving
Excellent interpersonal skills
negotiation skills
communication skills
Ability to handle multiple assignments under high pressure
consistently meet deadlines
Strong decision-making
Office administration
File organization
Proactive problem-solving
Document preparation
Time management expertise
Executive support
Meeting facilitation
Advanced multitasking
Strategic planning assistance
Information confidentiality
Personal Information
Nationality: Egyptian
Qualificationshighlights
- Over 10 years of professional experience in the academic field with strong leadership and teamwork capabilities
- Outstanding communication, interpersonal, analytical, and organizational skills
- Researching, developing, and implementing outreach strategies
- Developing and maintaining a complex network of collegial relationships with partners
- Handling diversified activities
- Systematic and strategic thinking
- Attention to detail
- Independent problem-solving
- Honesty, integrity, optimism, and enthusiasm
- Excellent computer skills
Timeline
BBA - Faculty of Commerce & Business Administration
Helwan University
09.2024 -
Executive Assistant, to the President
ESLSCA University
03.2021 - Current
Office Manager CIC Vice President
Canadian International College “CIC”
08.2016 - 03.2021
CIC Dean Executive Secretary
Canadian International College “CIC”
03.2014 - 08.2021
Manager for Customer Service Department
Pakistan Co. for Mobile Services “MobiLink”
08.2007 - 12.2011
Senior Supervisor for Customer Service Department
Algeria Co. for Mobile Services “Lacom”
06.2005 - 05.2007
Supervisor for Customer Support & Activation Department
Iraq Co. for Mobile Services “Iraqna”
03.2004 - 04.2005
Team Leader for Customer Service Department
Egyptian Co. for Mobile Services “MobiNil / Orange”
08.1998 - 01.2004
Trainee in Customer Service Department
Egyptian Co. for Mobile Services “MobiNil / Orange”
08.1998 - 01.2004
Trainee in Customer Service Department
Commercial International Bank “CIB”
06.1997 - 09.1997
Trainee in Customer Service Department
Egyptian American Bank “EAB”
08.1996 - 09.1996
Similar Profiles
Bassel ShalabyBassel Shalaby
Lecturer, Accounting and Finance Department at ESLSCA UniversityLecturer, Accounting and Finance Department at ESLSCA University
Dr VISWA MOHAN PEDAGOPUDr VISWA MOHAN PEDAGOPU
Professor / Academic Project Coordinator |Researcher |Project Management at Arden University, Germany / Wolaita Sodo University, East Africa / NSAKCET / AIZZA CET/ Shoolini University| MANUU| IndiaProfessor / Academic Project Coordinator |Researcher |Project Management at Arden University, Germany / Wolaita Sodo University, East Africa / NSAKCET / AIZZA CET/ Shoolini University| MANUU| India
NORA MONINE GRAVESNORA MONINE GRAVES
Regional Director at University of Maryland Global Campus, University of Maryland University College, UMUCRegional Director at University of Maryland Global Campus, University of Maryland University College, UMUC
Ahmed A. RadwanAhmed A. Radwan
Retention Manager at Abu Dhabi Islamic Bank – EgyptRetention Manager at Abu Dhabi Islamic Bank – Egypt
HOSSAM ARIDAHOSSAM ARIDA
Trainee at Suez Oil Processing Company (SOPC)Trainee at Suez Oil Processing Company (SOPC)