Dalia Fathy
Senior Digital Marketer
Maadi,Cairo
Overview
5
5
years of professional experience
1
1
Language
Work History
Community Manger
IMMRSV
10.2023 - 07.2024
- Established and manged more than 3 online communities across various platforms such as Discord, Facebook group
- Established and manged a community of 10,000 students and achieve 75% engagement rate ,60% chatters rate and 5% silence rate
- Monitor and analyze community performance to generate reports that provide insights and recommendations for improvement
- Coordinated and communicated effectively with internal team and clients' requirement to achieve community objectives and KPIs
- Collaborated with team members such as content and design team to develop creative campaigns for social media platforms using task management tool (click-up,slack)
- Managed a moderation team of 5 employees to achieve community KPIs and solve any crises immediately with daily monitoring and interventions
- Published and scheduled content calendar on various social media platforms using Meta Business suite and HubSpot were used for the monthly analysis
- Successfully published and scheduled a comprehensive content calendar for more than 6 accounts on various social media platforms using Meta Business Suite and buffer, scheduling at least 15 posts per month for each account, tracking engagement metrics using hubspot, and conducting monthly analyses to align with broader marketing goals of increasing conversions , engagements, and followers.
Digital Marketer specialist
UPWARD
01.2023 - 01.2023
- Developed digital marketing campaigns to enhance brand awareness, increase , and increase conversions
- Managed social media accounts, including content creation, scheduling, and publishing
- Created successful marketing strategies and plans with in-depth knowledge of the Saudi market
- Led and managed moderation team
- Executed email marketing campaigns, creating templates, and tracking performance to enhance the results
- Ran paid advertising campaigns on platforms such as Facebook, Instagram, and LinkedIn
- Optimized website content for improved search engine visibility
- Analyzed and reported on campaign performance monthly
- Created marketing proposals for potential clients.
- Improved landing page performance with data-driven design adjustments, resulting in higher conversion rates
Digital Account Manager
Mivors Business and Technology
01.2022 - 12.2022
- Developed successful digital marketing campaigns, driving brand awareness, lead generation, and conversions
- Managed social media accounts, enhancing engagement and growth
- Created and published engaging content across digital channels, driving audience engagement and loyalty
- Managed diverse client accounts, delivering tailored strategies and achieving objectives
- Secured new business through persuasive marketing proposals
- Coordinated moderation and graphic design teams for efficient operations
- Executed email marketing campaigns with impactful templates.
Marketing & Social Media Executive
Tafatifi Startup
01.2021 - 01.2022
- Conducted market research for potential program opportunities and new markets
- Created engaging content for multiple social media platforms
- Assisted in marketing plan development and promotional activities
- Created a Content Calendar for every month
- Utilized social media scheduling tools for efficient content distribution
- Contributed creative ideas to enhance social media platforms.
Customer service representative
Teleperformance
01.2021 - 12.2021
- Handled customer inquiries, issues, and complaints with effective problem-solving skills
- Maintained a positive, empathetic, and professional attitude towards customers at all times
- Ensured customer satisfaction by delivering personalized assistance and solutions
- Met and exceeded customer service targets, ensuring high levels of satisfaction.
Sales intern
Arab Contractors
01.2021 - 01.2021
- Developed sales presentations, including research and potential sales pitch across products and multiple product categories
- Researched competitor's prices, products, and marketing initiatives
- Proposed ideas to help maximize sales.
PR & Accounting Intern
Well Services Co. S.A.E
01.2019 - 01.2019
- Prepared financial reports, balance sheets, and income statements
- Worked with Microsoft Office; Word, Excel, PowerPoint
- Learned how to work as part of the Accounting team to compile and analyze data, track information, and support the company and clients.
Skills
Customer Support
Timeline
Community Manger
IMMRSV
10.2023 - 07.2024
Digital Marketer specialist
UPWARD
01.2023 - 01.2023
Digital Account Manager
Mivors Business and Technology
01.2022 - 12.2022
Marketing & Social Media Executive
Tafatifi Startup
01.2021 - 01.2022
Customer service representative
Teleperformance
01.2021 - 12.2021
Sales intern
Arab Contractors
01.2021 - 01.2021
PR & Accounting Intern
Well Services Co. S.A.E
01.2019 - 01.2019