Dalia Helal Zaki
Senior Infrastructure System Engineer
New Cairo, Madinaty
Summary
Senior Systems Engineer with more than 8 years of experience in windows server and Active Directory . A logical mind with strong problem solving skills
Overview
11
11
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Infrastructure System Engineer
Vodafone International Services
07.2018 - Current
- Configured and tested Windows Server operating systems with roles features
- Managing Vodafone Active Directory infrastructure environment
- Deploy Active Directory domains, and organizational units (OUs) based on best practices and organizational requirements.
- Configure and manage domain controllers, replication, and trust relationships.
- Define and enforce group policies to ensure consistent security and configuration settings across the network.
- Implement and maintain DNS service in Active Directory.
- Create, modify, and manage user accounts, groups, and distribution lists in Active Directory.
- Assign appropriate permissions and access rights to users and groups based on business requirements.
- Troubleshoot and resolve issues related to user authentication, authorization, and account provisioning.
- Managing LDAP service
- Monitor and maintain the health, performance, and availability of the Active Directory infrastructure.
- Perform regular backups and disaster recovery procedures to ensure data integrity and business continuity.
- Plan and execute Active Directory upgrades, patches, and migrations in coordination with the IT team.
Service Desk Engineer
Vodafone International Services
02.2016 - 07.2018
- Supporting internal vodafone users by managing user accounts, permissions, and access controls, while maintaining efficiency in daily operations.
- Worked flexible hours across night, weekend, and holiday shifts in order to cover the internal user inquiries
- Create, modify disable user accounts in the Active Directory
- Escalating high priority incidents to the second line via remedy tickets
Technical Support Engineer
Raya International Services
05.2014 - 12.2015
- Enhanced international customer satisfaction by resolving complex technical issues promptly and effectively.
- Responded to customer inquiries and provided technical assistance over phone
- Solving customer ADSL, WiFi and managing their access on the international Channels
Technical Internet Call Center Representative
TE Data
02.2013 - 04.2014
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Working on the customer software and the internet issues and solving their problems
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Bachelor of Engineering, Grade Good - Electronics And Communications Engineering
Helwan University
05.2001 -
Certified MCSA And MCSE - Diploma in WS 2012 And Active Directory
MCIT Scholarship, Global Knowledge Company
Ministry Of Communication And Information Tech. 05.2001 -
Skills
Communication skills
Troubleshooting
Internet searching
Decision-Making
Critical Thinking
Time Management
Team worker
Self learner
Hard worker
Certification
MCSA, MCSE
Timeline
Infrastructure System Engineer
Vodafone International Services
07.2018 - Current
Service Desk Engineer
Vodafone International Services
02.2016 - 07.2018
Technical Support Engineer
Raya International Services
05.2014 - 12.2015
Technical Internet Call Center Representative
TE Data
02.2013 - 04.2014
Bachelor of Engineering, Grade Good - Electronics And Communications Engineering
Helwan University
05.2001 -
Certified MCSA And MCSE - Diploma in WS 2012 And Active Directory
MCIT Scholarship, Global Knowledge Company
05.2001 -