Overview
Work History
Education
Skills
Languages
Interests
Timeline
Volunteer
DALIA RAGAB

DALIA RAGAB

Operations And Marketing
New Cairo,Egypt

Overview

17
17
years of professional experience
8
8
years of post-secondary education

Work History

Claims Admin Team Leader

Allianz Partners
New Cairo, Cairo
08.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managing a team of 7 Seniors and 30 Admins.
  • In charge of the Admin Team in Dublin 12 admins and 3 Seniors.
  • Reporting to Dublin Ireland.Responsible for SLA's and claims KPI's.
  • Re bullied the admin team in egypt with new reporting methods and daily planning.
  • Creating new SLA for our providers from 5 days to 3 days.
  • Creating a training team and training Content and SOP’S for admin, that is now being used in Dublin.Crating a quality team that audit all the admin team sorted claims.
  • Changing the hiring process, elevating the criteria.
  • Promoting new Seniors.
  • Creating a daily communication between Dublin and Egypt office, with weekly and monthly huddles.
  • Crating new system for the Admin Team communications with our B2B clients.
  • Solving the Complaints that lasted for 2 years before joining for one of our biggest TPA's.
  • In charge of recruitment and on boarding and off boarding employments.
  • Created a training system for new hire.

Associate Principal

NIS Dr.Nermeen Ismail School
New Capital, Cairo
11.2020 - 07.2023
  • Creating a new filling system and data base for our department.
  • Managing a staff of 45 employees.
  • Enhance the new online education app and give feed back to the IT team (BLB).
  • In charge of conducting the right reports for upper management and school director. 5- Managing all the reports and data analysis for the Auditing team, external (cognia) and eternal.
  • Responsible for communications with the parents and solving any inconvenienncy.
  • In charge for the daily planning and distribution of Teachers duties.
  • Responsible for planning all the school calendar events.
  • Responsible for the eternal communications between The American Elementary department and other departments.supporting the finance team with data updates and auditing their data, contact point between them and the parents.
  • Responsinle of creating the yearly department supplies and merchandise. 12- Auditing on Teachers performance and making sure they follow they're following the academic scale, plans, and class ethics.
  • Responsible for Incidents report's.
  • Responsible for monitoring the students psychological behaviour and taking notes to be communicated with the school Counselor and parents.
  • Conducting interviews for the purposes of hiring.
  • Screening new CV for potential hiring.
  • Covering and shadowing the department Principal in her absence.
  • Working with the CEO Dr.Mohamed Abdelatif as part of his operations assistant inside the New Capital campus.

Content Management Specialist

'em Marketing House
Nasser City, Cairo
05.2020 - 12.2022
  • Identified opportunities for improvement by staying current with industry trends and best practices in content management.
  • Maximized audience reach by creating targeted landing pages designed for specific customer segments or product offerings.
  • Maintained brand consistency across all digital channels by developing and enforcing style guidelines for written and visual assets.
  • Facilitated efficient workflow by designing and implementing standardized templates for various types of content.
  • Ensured timely delivery of projects by effectively managing deadlines and priorities among team members.
  • Optimized site performance through regular monitoring, reporting, and analysis of web analytics data.
  • Improved overall content quality through rigorous editing and proofreading processes.
  • Collaborated with cross-functional teams to ensure seamless integration of content across multiple platforms.
  • Developed comprehensive content management plans for improved efficiency and accuracy in delivering digital assets.
  • Streamlined internal communication processes by implementing a centralized repository for sharing project updates and resources among team members.
  • Managed relationships with vendors, ensuring timely delivery of services while maintaining budgetary constraints.
  • Supported marketing initiatives through the creation of engaging multimedia content such as blog posts, videos, infographics, and social media updates.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Drove accuracy of content through careful proofreading and fact-checking.

Marketing Director

Sitara Theater
Porto Cairo, New Cairo
01.2020 - 06.2020
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Created content and promotional materials to drive engagement and conversions.
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Built strong relationships with industry professionals and influencers.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Collaborated with cross-functional teams to develop innovative product launches and promotions.
  • Established partnerships with key industry influencers to amplify brand reach and credibility.
  • Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives.
  • Implemented CRM solutions that improved customer retention rates while enabling more effective communication strategies.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
  • Developed and presented marketing plans and reports to CEO and shareholders.
  • Elevated brand loyalty and customer retention by launching personalized communication and rewards program.
  • Conducted market research to identify emerging trends and adjust marketing strategies accordingly.

Marketing Specialist

Seda Sweden Foundation
Alex, Egypt
07.2007 - 06.2009
  • Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
  • Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Delivered comprehensive market research reports that guided executive decision-making processes.
  • Managed cross-functional teams to successfully execute product launches and promotional events.
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
  • Tracked trade show expenses to maintain budget.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
  • Cultivated partnerships with influencers, amplifying brand presence across digital platforms.
  • Managed customer feedback channels, improving product offerings and customer satisfaction.
  • Increased lead generation with creation and implementation of innovative email marketing campaigns.
  • Analyzed campaign performance data to refine marketing tactics and strategies continuously.
  • Crafted compelling press releases, securing favorable media coverage and elevating brand reputation.
  • Streamlined event management processes, facilitating successful trade shows and industry conferences.
  • Updated and maintained marketing databases, ensuring accuracy and compliance with data protection regulations.
  • Managed campaigns for various clients that consistently exceeded sales goals.

Education

Psychology Diploma - undefined

01.2022 - 05.2023

Copywriting Diploma - undefined

sync community and Excuse my content agency
01.2021 - 05.2021

PR Diploma - undefined

Udemy online courses
01.2021 - 05.2021

Professional Novel Writing - undefined

01.2020 - 05.2020

Graphic Design Diploma - undefined

01.2014 - 05.2015

Graduated from the Faculty of Art-Alex, Theater Department - undefined

01.2006 - 05.2010

Skills

Digital Marketing Tool

Languages

English
Bilingual or Proficient (C2)

Interests

Psychology

Sports

Cinema

Art

Books

Timeline

Claims Admin Team Leader

Allianz Partners
08.2023 - Current

Psychology Diploma - undefined

01.2022 - 05.2023

Copywriting Diploma - undefined

sync community and Excuse my content agency
01.2021 - 05.2021

PR Diploma - undefined

Udemy online courses
01.2021 - 05.2021

Associate Principal

NIS Dr.Nermeen Ismail School
11.2020 - 07.2023

Content Management Specialist

'em Marketing House
05.2020 - 12.2022

Marketing Director

Sitara Theater
01.2020 - 06.2020

Professional Novel Writing - undefined

01.2020 - 05.2020

Graphic Design Diploma - undefined

01.2014 - 05.2015

Marketing Specialist

Seda Sweden Foundation
07.2007 - 06.2009

Graduated from the Faculty of Art-Alex, Theater Department - undefined

01.2006 - 05.2010

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DALIA RAGABOperations And Marketing