Dalia Rahmo
Cairo
Summary
Highly accomplished and strategic Head of Human Resources with 15+ years of progressive experience driving organizational success across the banking and insurance sectors. Proven expertise in Strategic Workforce Planning, Organizational Development (OD), Change Management, Talent Acquisition, and building HR functions from the ground up. Led HR activities in two acquisition transactions — once in the acquired bank and once leading HR due diligence and integration for a company acquisition, ensuring seamless cultural and operational alignment across entities. Strong track record of enhancing compensation strategies, managing complex regulatory compliance (FRA), and improving employee engagement and retention.
Overview
15
15
years of professional experience
Work History
Head of Human Resources and Administration
Wafa Life Insurance Company
08.2022 - Current
- Serve as a strategic partner to executive leadership, shaping and executing people strategies that drive business outcomes, organizational performance, and cultural alignment.
- Lead the design and development of the HR function from the ground up, including the establishment of policies, frameworks, governance, and HR operating models.
- Leading the HR due diligence as part of corporate acquisition activities and, and drive integration planning and execution to align HR processes, systems, and culture across merged entities.
- Consult with leaders on talent strategy, organizational design, succession planning, and performance management to support sustainable growth and capability building.
- Develop and implement compensation and benefits strategies, including proactive adjustments to support employee well-being and retention in response to market and economic changes.
- Oversee HR operations, including payroll, HRIS, employee relations, and benefits administration, to ensure operational excellence and regulatory compliance.
- Champion change management efforts, collaborating with leadership to communicate and reinforce organizational vision, values, and performance expectations.
Senior HR Business Partner
Attijariwafa Bank
01.2022 - 07.2022
- Strategic Workforce Planning: Developed and executed manpower and capacity plans that supported aggressive growth, successfully doubling the headcount in a key business unit.
- Change Management: Spearheaded the restructuring of multiple departments, managed the system migration from SAP, and provided HR Due Diligence support for strategic acquisitions, using a people-centric approach to manage resistance and strategically deploy talent.
- Talent Development: Designed and launched Graduate Academies to build a sustainable internal talent pipeline and implemented targeted retention strategies.
- Business Alignment: Provided dedicated strategic HR support to the Sales Department and other key functions, aligning talent and performance to achieve business targets.
HR Business Partner
Attijariwafa Bank
12.2018 - 12.2021
Senior HR Operations Officer
Barclays
08.2015 - 12.2018
- Enhanced HR Systems and processes, leveraging SAP for managing employee self-service modules, onboarding/offboarding, and contract renewals, significantly improving operating efficiency.
Customer Experience Officer /Retail Personal Banker
Barclays Bank in Egypt
Cairo
12.2010 - 08.2015
- Built a strong foundation in customer experience, retail banking operations, and frontline service excellence. Managed customer inquiries and complaints, supported branch operations, cross-sold banking products, and ensured compliance with internal policies.
Education
Human Resources Diploma -
RITI
01.2019
Bachelor Degree of Management Technology - Marketing, International Business
German University in Cairo
01.2009
High School Diploma -
Manor House American School
Cairo05-2005
Skills
- HR strategy and leadership
- Change initiatives
- Policy formulation
- Capacity planning
- Payroll oversight
- Departmental restructuring
- SAP system migration
- Compensation design
- Employee retention strategies
- HRIS operations
- Strategic business partnership
Timeline
Head of Human Resources and Administration
Wafa Life Insurance Company
08.2022 - Current
Senior HR Business Partner
Attijariwafa Bank
01.2022 - 07.2022
HR Business Partner
Attijariwafa Bank
12.2018 - 12.2021
Senior HR Operations Officer
Barclays
08.2015 - 12.2018
Customer Experience Officer /Retail Personal Banker
Barclays Bank in Egypt
12.2010 - 08.2015
Human Resources Diploma -
RITI
Bachelor Degree of Management Technology - Marketing, International Business
German University in Cairo
High School Diploma -
Manor House American School