Dalia El Taher
Senior Specialist In Administrative Affairs, General Manager Grade, Hotel Contracts Management, General Directorate Of Procurement, EgyptAir
Cairo,C
Summary
Accomplished Senior Specialist with a proven track record at Egyptair, enhancing team performance and client satisfaction through expert root cause analysis and exceptional customer relations. Fostered professional growth among junior staff and improved operational efficiency. Skilled in quality assurance and teamwork, consistently achieving ambitious goals. Skilled [Senior Specialist in Administrative Affairs (GM)] bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Specialist - Hotel Contracts
Egyptair
11.2023 - Current
- Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
Senior Specialist in Administrative Affairs (GM)
Egyptair Airlines Co. Operations Building
06.2013 - 11.2023
- Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
Senior Specialist in Personnel Affairs
Egyptair Airlines Co. Operations Building
06.2011 - 06.2013
- Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
Second Specialist in Personnel Affairs
Egyptair Airlines Co. Operations Building
06.2005 - 06.2011
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Created and delivered presentations to internal and external stakeholders to showcase work.
Third Specialist in Personnel Affairs
Egyptair Airlines Co. Operations Building
07.1996 - 06.2005
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Education
Bachelor of Arts - Hotel Management
Department of Tourism And Hotels, Higher Institute
6th Of October City, Egypt 04.2001 -
Skills
Root Cause Analysis
Languages
Arabic
Native language
English
Advanced
C1
Certification
Certified [Senior Specialist in Administrative Affairs GM], [EgyptAir].
Interests
Team Leadership and Development
Customer Relations and Satisfaction
Quality Assurance and Compliance
Administrative Efficiency and Process Improvement
Contract Negotiation and Management
Timeline
Senior Specialist - Hotel Contracts
Egyptair
11.2023 - Current
Senior Specialist in Administrative Affairs (GM)
Egyptair Airlines Co. Operations Building
06.2013 - 11.2023
Certified [Senior Specialist in Administrative Affairs GM], [EgyptAir].
06-2013
Senior Specialist in Personnel Affairs
Egyptair Airlines Co. Operations Building
06.2011 - 06.2013
Second Specialist in Personnel Affairs
Egyptair Airlines Co. Operations Building
06.2005 - 06.2011
Bachelor of Arts - Hotel Management
Department of Tourism And Hotels, Higher Institute
04.2001 -
Third Specialist in Personnel Affairs
Egyptair Airlines Co. Operations Building
07.1996 - 06.2005
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