Summary
Overview
Work History
Education
Skills
Digital Tools
Timeline
Generic

Dalia Aly

Policy Adviser
Cairo

Summary

Dedicated humanitarian professional with 4+ years experience in refugee protection, education programming, and content development. Proficient in legal analysis, case management, monitoring and evaluation, and partner coordination. Committed to inclusive development with strong writing, communication, and research skills. Seeking impactful opportunities to make meaningful contributions while minimizing emotional strain.

Overview

5
5
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages

Work History

Senior RSD Assistant - Eligibility Officer

UNHCR
Cairo, Cairo Governorate
06.2023 - Current
  • Processed over 800 cases of Asylum seekers.
  • Conduct in-depth interviews with asylum seekers and evaluate their claims against international protection standards.
  • Perform legal analysis on national and international instruments to support refugee status determination.
  • Document and maintain records for case files, reports, and assessments.
  • Contribute to protection strategies and reporting on trends and challenges.
  • Led the refugee status determination (RSD) process for high-profile cases, including Elkhansa - a Sudanese refugee and disability rights advocate - whose story was later featured by UNHCR as a model of resilience and inclusion.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Improved team morale and performance with consistent feedback and recognition of achievements.

Content Developer (Part-Time)

Aspire Training
Cairo, Cairo Governorate
01.2023 - Current
  • Develop training modules for development sectors such as team building, gender equality, and capacity building.
  • Collaborate with trainers to ensure tailored, impactful content aligned with learner needs.
  • Developed a capacity-building camp for GIZ, focusing on creative learning outcomes for technical education school teachers.
  • Strengthened content through proofreading and editing.
  • Developed educational materials to support product training initiatives, leading to increased customer satisfaction scores.

Education Field Officer (UNICEF's Learning Recovery Project)

Catholic Relief Services
Cairo, Cairo Governorate
07.2022 - 06.2023
  • Oversaw project implementation and community liaison for refugee education initiatives.
  • Coordinated with NGOs, CBOs, and schools to mobilize participation and ensure smooth delivery.
  • Monitored volunteers and used MEAL tools for data collection and reporting.
  • Created learning circles for volunteers, assigning research topics and monitoring their progress.
  • Trained over 300 teachers on innovative teaching methods to help refugee children recover learning gaps, in collaboration with Discovery Education.
  • Improved overall school performance by providing guidance and support to teachers in curriculum development and instructional methods.
  • Evaluated student progress through ongoing assessments, enabling timely interventions to address learning gaps.
  • Managed budgets allocated to specific programs or initiatives, ensuring fiscal responsibility while maximizing their potential impact on student achievement.

Education Caseworker (ECHO Project)

Catholic Relief Services
Cairo, Cairo Governorate
12.2020 - 06.2022
  • Managed a caseload of over 1500 unaccompanied children, guiding educational and psychosocial support.
  • Designed personalized learning plans and taught trauma-informed coping strategies.
  • Created visual materials aligned with donor branding and collaborated on inter-agency referrals.
  • Pioneered visibility and engagement strategies for mentorship and MHPSS sessions by designing follow-up cards and banners, resulting in a measurable increase in student attendance and participation.

Hotline Volunteer (Safeguarding Unit)

Catholic Relief Services
Cairo, Cairo Governorate
01.2020 - 08.2020
  • Handled feedback from beneficiaries via various communication channels.
  • Conducted over 300 cases of inquiries and requests through phone, whatsapp, and email.
  • Supported case referrals, complaint resolution, and data improvement.
  • Assisted in the development of new training materials for hotline volunteers, resulting in a more cohesive onboarding experience.
  • Strengthened communication skills through regular practice in addressing delicate topics sensitively but directly.
  • Demonstrated adaptability by responding to diverse caller needs and adjusting communication approaches based on individual situations.

Education

Bachelor of Arts - Political Science

Faculty of Economics And Political Science, Alexandria University
Alexandria, ALX
07.2019

Skills

  • Legal Analysis & Protection

  • Content Development

  • Case Management

  • Monitoring & Evaluation (MEAL)

  • Cultural awareness

  • Innovation and creativity

  • Community relations

  • Emergency response

  • Legal knowledge

  • Risk assessment

  • Project management

  • Teamwork

Digital Tools

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Power BI

Timeline

Senior RSD Assistant - Eligibility Officer

UNHCR
06.2023 - Current

Content Developer (Part-Time)

Aspire Training
01.2023 - Current

Education Field Officer (UNICEF's Learning Recovery Project)

Catholic Relief Services
07.2022 - 06.2023

Education Caseworker (ECHO Project)

Catholic Relief Services
12.2020 - 06.2022

Hotline Volunteer (Safeguarding Unit)

Catholic Relief Services
01.2020 - 08.2020

Bachelor of Arts - Political Science

Faculty of Economics And Political Science, Alexandria University

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Dalia AlyPolicy Adviser