Excel
Damilare Alawode
Housekeeping Supervisor
Dubai
Summary
Experienced in overseeing housekeeping operations within the hospitality industry, with a strong understanding of hotel procedures and standards. Skilled in implementing efficient cleaning protocols to maintain a safe and sanitary environment for guests. Proficient in ensuring compliance with health and safety regulations to uphold the highest standards of cleanliness and guest satisfaction. Dedicated professional committed to delivering exceptional service and maintaining a positive reputation for the organization.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Jw Marriott Marina Dubai
01.2024 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room
- cleanliness.
- BEST EMPLOYEE OF THE MONTH
TEAM LEADER
JW MARRIOT MARINA HOTEL
03.2022 - 09.2023
- Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Improved team morale through open communication, recognition initiatives, and fostering a positive work environment.
- Managed team productivity and workflow to exceed quality standards.
- Coordinated household cleaning service operations and managed client relations.
- BEST EMPLOYEE OF THE MONTH
Room Attendant
ADRESS DUBAI MARINA HOTEL
02.2020 - 11.2022
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- BEST EMPLOYEE OF THE MONTH
ROOM ATTENDANT
BURJ AL ARAB HOTEL
01.2019 - 10.2020
- Greeted guests and provided friendly, professional service to uphold company standards.
- Upkept general health, safety and hygiene standards for safe, clean facilities.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Advised customers of rules and regulations to maintain safe facilities and activities.
- Monitored customer activity to maintain safe, secure leisure environments.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
ROOM ATTENDANT
PALAZZO
02.2017 - 12.2019
- Greeting guests and responding to queries
- Changing bed linen and making beds.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Sweeping and Vacuuming carpets
- Dusting and polishing furniture
- Emptying trash containers and ashtrays
- Restocking beverages and food items in the mini bar.
- Cleaning public areas, such as corridors
- Reporting any technical issues and maintenance needs
- Updating status of guest rooms on assignment sheet.
- Returning and restocking cleaning cart at shift end
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
Education
High School Diploma -
Lagos State
Nigeria 04-2016
Skills
Leadership skills
Microsoft Excel
Client account management
Strategic planning
Training and Development
Issue resolution
Cleaning practices
Staff evaluations
Task assignment
Staff scheduling
Department coordination
Employee evaluations
Custom
Sports
Music
Language learnings
Personal Information
- Passport Number: A12283199
- Passport Date Of Issue: 01/13/22
- Passport Date of expiry 01/12/27
- Date of Birth: 01/15/95
- Gender: Male
- Nationality: Nigeria
- Marital Status: Single
- Visa Status: Resident visa
Software
Timeline
Housekeeping Supervisor
Jw Marriott Marina Dubai
01.2024 - Current
TEAM LEADER
JW MARRIOT MARINA HOTEL
03.2022 - 09.2023
Room Attendant
ADRESS DUBAI MARINA HOTEL
02.2020 - 11.2022
ROOM ATTENDANT
BURJ AL ARAB HOTEL
01.2019 - 10.2020
ROOM ATTENDANT
PALAZZO
02.2017 - 12.2019
High School Diploma -
Lagos State