Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic
Dana El mallah

Dana El mallah

alexandria,Egypt

Summary

Offering strong problem-solving skills combined with customer-centric approach. Knowledgeable about basic IT troubleshooting, software installation, and user support. Ready to use and develop communication, technical troubleshooting, and time-management skills in [Desired Position] role.

Industrious student seeking career in technical support field. Eager to learn new techniques and enhance skills. Dedicated to offer strong customer service to increase trust and reliability.

Adaptable Technical Support Representative, skilled in resolving complex technical issues and delivering top-notch customer service. Known for enhancing user experience by providing clear, step-by-step solutions and reducing downtime. Regularly recognized for improving team efficiency and contributing to high customer satisfaction rates.

Offering strong foundation in educational support with focus on fostering positive learning environment. Knowledgeable about classroom management, communication, and collaboration. Ready to use and develop organizational, interpersonal, and supportive skills in teacher role.

Knowledgeable teaching professional experienced delivering lectures, inspiring discussions and leading hands-on activities. Encourages students to reach personal potential through direct learning and perseverance. Versed in in-person and remote learning.

Instils confidence in students with encouragement and facilitates learning-focused lessons. Focused on delivering interesting lessons for maximum engagement and retention. Offers strong public speaking and planning abilities.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Technical support representative

Concentrix
Alexandria, Egypt
05.2024 - Current
  • Installed new software for users and monitored version and patch update requirements.
  • Utilised diagnostic tools to swiftly identify hardware malfunctions.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.

teacher of French and sciences and mathematics

private lessons
Alexandria, EGYPT
01.2021 - Current
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
  • Developed programmer to work with students and increase interest in higher learning.
  • Attended professional development sessions to stay updated with latest teaching methodologies.
  • Created inclusive classroom setting to ensure all students felt accepted and valued.
  • Designed learning plans tailored to individual needs.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Supported students to identify problems impeding education.

Teacher assistant

private lessons
Alexandria, Egypt
06.2023 - 04.2024
  • Developed teaching methods for increased student engagement, improving year-on-year exam success.
  • Created and distributed instructional materials for group and one-on-one use.
  • Strengthened student understanding of curriculum concepts by providing additional tutoring sessions.
  • Collaborated with form tutors and teachers to assess student needs and provide required support.
  • Liaised directly with parents on their child's progress enhancing home-school communication.
  • Collaborated with teaching staff to develop educational materials.

Education

Bachelor of Arts - literature

faculty of arts French département
Alexandria
09.2020 - 06.2024

Skills

  • Effective communication
  • Service level understanding
  • VMware
  • Network configuration
  • Effective communicator
  • Customer service orientation
  • Resilience under pressure
  • Stress tolerance
  • Lesson planning
  • Student engagement
  • One-to-one student support
  • Behaviour modelling
  • Bilingual education
  • Parent-Teacher collaboration
  • Active listening
  • Student progress analysis
  • Motivating students
  • Self-motivation
  • Language teaching proficiency

Languages

English
Fluent
French
Fluent
Arabic
Native
Turkish
Intermediate (B1)

Affiliations

  • reading and sports and video game music and finally dancing
  • I also love horror movies and true strange things

Accomplishments

I won an award in tennis for coming in third place


References

References available upon request.

Timeline

Technical support representative

Concentrix
05.2024 - Current

Teacher assistant

private lessons
06.2023 - 04.2024

teacher of French and sciences and mathematics

private lessons
01.2021 - Current

Bachelor of Arts - literature

faculty of arts French département
09.2020 - 06.2024
Dana El mallah