David Commons

• All online Marketing
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Managed staffing schedules
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
• Analyzed sales to identify top-performing products.
• Supported new business initiatives and projects and contributed to review meetings and change processes.
• Implemented health, safety and well-being programme to drive productivity and high-quality services.
• Prepared and presented reports, strategies and recommendations for consideration by senior management.
• All invoice and outstanding payments
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During this time I was full time breeding and showing my late relatives dog. I took ownership of the Kennel Name, Dogs and Linage. I passed this to another family member when I needed to focus on my career and work opportunities.

I was fully responsible for the day to day running of the kennels, This was a private owned kennel based in Leicestershire.

Arranging show and breeding.

• Managed employee records in line with the requirements and data protection laws.
• Advised top directors on appropriate employee corrective actions.
• Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
• Liaised with senior leadership by chairing committee meetings to share and implement best practices.
• Answered questions from employees regarding health benefits and retirement plan options.
• Instructed employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
• Addressed employee conflicts, following corporate procedures for timely resolution.
• Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
• Oversaw recruitment process.
• Competently managed leaver process by performing exit interviews and producing references in line with company guidelines.
• Developed daily KPI information and reports to closely monitor and analysis performance.
• Generated starter documentation.
• Performed pre-employment checks and amended current contracts.
• Professionally represented DHL by acting as reliable first point of contact for a number of candidates or clients

During my time at DHL I was employed by Pegasus Recruitment Agency,

• Provided reliable administrative support for improved sales team efficiency.
• Updated sales records promptly and precisely for reliable reporting.
• Responded to inbound customer email, telephone and social media enquiries promptly.
• Supported strategy delivery through accurate sales systems and spreadsheet management.
• Conducted performance reviews and created action plans to drive team improvements.
• Monitored backlogged orders, employing software proficiency and attention to detail to ensure prompt clearance.

• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Organised physical files and digitised records to support ease of access and GDPR compliance.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Audited and processed travel expense claims for executives.
• Produced and submitted expenses reports to management.
• Oversaw database to maintain updated records and accuracy.
• Collaborated with different departments to maintain positive rapport and smooth workflow.

During my time at RME I was undergoing the Business Administration apprenticeship NVQ Level2. They were a training provider offering apprenticeship to people already in work. My tasks ranged from basic office duties, Right up to delivering short courses to adults at IN TRAINING in adult social care level 2. I also went on business trips with the owner to many business in order to secure contract to sign up businesses employee to do certain government funded apprenticeships.

During my time working as guest relations and animator I was based in Sharm el Sheikh.

My daily tasks were to ensure all English tourists were satisfied, any complaints I would deal with. I would greet all guests on arrival to the hotel.

I would also do all the office administration for customer complaints, I would ensure any insurance claims for accidents that customers understood.

I was also spending my time entertaining guests, this would be taking part in day activities like yoga, Swimming, Zumba football or kids club. In the evening I would often take customers out and show them around Sharm el Sheikh.