Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Generic
David Gayed

David Gayed

Tourism Expert
Heliopolis, Cairo

Summary

Graduated from tourism studies department.Seeking a challenging position in a reputable organisation to expand and utilise my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as required. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. Also i have an active and dynamic approach to work and getting things done by identifying and developing opportunities.Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Front Desk Agent

Intercontinental Cairo Semiramis
Cairo
05.2022 - 12.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Customer advisor

Concentrix
Cairo
11.2021 - 01.2022
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Listened to customers in actively to assess issues and provide accurate information.

Trainee

Eden Travel
cairo
06.2020 - 08.2020
  • Tour Operation
  • Ticketing
  • Content creation phone : 02 24157212

Trainee

Academy Tours
Cairo
07.2019 - 09.2019
  • Travel agency
  • Planning full trip to Beirut with a detailed itinerary
  • Introduction to Amadeus
  • Marketing skills
  • Phone : (+2) 0100 770 7063
  • Shadowed senior team members to learn all related jobs and tasks.

Education

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Beni Suef University
09.2017 - 06.2021

Skills

Computer skills

Creative

Collaboration

Adaptability

Interpersonal skills

Public speaking

Productive

Team working

Guest experience

Time management

Innovate

Dynamic

Registration processing

Hospitality service expertise

Cash Handling

Guest services

Problem-solving skills

Software

Opera

Certification

Certified English score (British council) C1

01-2021

Entrepreneurship in Emerging Economies [HarvardX]

09-2020

Digital Marketing (Egyptair training academy)

09-2021

Interests

Playing piano

Volunteer work

Events

Travelling

Timeline

Front Desk Agent

Intercontinental Cairo Semiramis
05.2022 - 12.2022

Customer advisor

Concentrix
11.2021 - 01.2022

Digital Marketing (Egyptair training academy)

09-2021

Certified English score (British council) C1

01-2021

Entrepreneurship in Emerging Economies [HarvardX]

09-2020

Trainee

Eden Travel
06.2020 - 08.2020

Trainee

Academy Tours
07.2019 - 09.2019

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Beni Suef University
09.2017 - 06.2021
David GayedTourism Expert