Opera
David Gayed
Tourism Expert
Heliopolis, Cairo
Summary
Graduated from tourism studies department.Seeking a challenging position in a reputable organisation to expand and utilise my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as required. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. Also i have an active and dynamic approach to work and getting things done by identifying and developing opportunities.Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Front Desk Agent
Intercontinental Cairo Semiramis
Cairo
05.2022 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Customer advisor
Concentrix
Cairo
11.2021 - 01.2022
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer interactions in internal database to maintain complete customer service history.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Listened to customers in actively to assess issues and provide accurate information.
Trainee
Eden Travel
cairo
06.2020 - 08.2020
- Tour Operation
- Ticketing
- Content creation phone : 02 24157212
Trainee
Academy Tours
Cairo
07.2019 - 09.2019
- Travel agency
- Planning full trip to Beirut with a detailed itinerary
- Introduction to Amadeus
- Marketing skills
- Phone : (+2) 0100 770 7063
- Shadowed senior team members to learn all related jobs and tasks.
Education
undefined
Beni Suef University
09.2017 - 06.2021
Skills
Computer skills
undefinedSoftware
Certification
Certified English score (British council) C1
Interests
Playing piano
Volunteer work
Events
Travelling
Timeline
Front Desk Agent
Intercontinental Cairo Semiramis
05.2022 - 12.2022
Customer advisor
Concentrix
11.2021 - 01.2022
Digital Marketing (Egyptair training academy)
09-2021
Certified English score (British council) C1
01-2021
Entrepreneurship in Emerging Economies [HarvardX]
09-2020
Trainee
Eden Travel
06.2020 - 08.2020
Trainee
Academy Tours
07.2019 - 09.2019
undefined
Beni Suef University
09.2017 - 06.2021
Similar Profiles
PASSANT BESHAY GEORGEPASSANT BESHAY GEORGE
Food Safety & Hygiene Manager at Intercontinental Cairo SemiramisFood Safety & Hygiene Manager at Intercontinental Cairo Semiramis
Shaimaa HusseinShaimaa Hussein
Housekeeping Operations Manager - Blue Band at Cairo Marriott Hotel & Omar Khayyam CasinoHousekeeping Operations Manager - Blue Band at Cairo Marriott Hotel & Omar Khayyam Casino
Mahmoud Omar Abd ElmageedMahmoud Omar Abd Elmageed
Front Desk &Guest Relations Supervisor at Intercontinental Hotels Group - Semiramis CairoFront Desk &Guest Relations Supervisor at Intercontinental Hotels Group - Semiramis Cairo
Marwa AhmedMarwa Ahmed
Influencer & Affiliate Marketing Manager at ArabyadsInfluencer & Affiliate Marketing Manager at Arabyads
Ahmed A. RadwanAhmed A. Radwan
Retention Manager at Abu Dhabi Islamic Bank – EgyptRetention Manager at Abu Dhabi Islamic Bank – Egypt