Deia Ahmed

• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
• Overhauled operational workflow to launch Units and Homes Data into new processing platform.
• Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
• Increased annual revenue by 18% by recommending improvements in Process efficiency and move reporting from daily/ weekly updates into hourly.

Analyzing, adjusting, and reporting daily pick-ups

• Conducing competitive benchmark studies and analyzing market trends
• Creating and maintaining rolling demand calendar
• Designing individual pricing strategies for hotels
• Reviewing and validating customer data collected at hotels
• Developing policies and procedures for data collection and analysis
• Identifying and developing new means of data procuring and processing
• Cooperate with IT department
• Deploy so ware and hardware upgrades, to leverage big data use cases
• Monitor analytic and metrics results
• Implement new data analysis methodologies
• Review customer files to ensure integrity of data collection and utilization
• Perform data analysis, to identify and understand anomalies.

• Identify and develop new markets and destinations
• Review and adjust pricing
• Analyze guarantees and commitments with hoteliers, plan future investment and recovery management
• Identify new products, and diversify product range
• Analyze and control revenue/yield; ensure competitive pricing
• Analyze market trends, flight capacity, competitor pricing, and margins
• Support sales strategy; identify and exploit opportunities
• Implement revenue management, procedures, and best practices
• Identify new revenue opportunities
• Provide daily, weekly, and monthly reporting
• Optimize and expand distribution partnerships
• Act as business development consultant & Improve service level and operational standards in hotels

• Developed strategies for retaining and enhancing market share
• Restructured business strategies, based on collated market intelligence on company on and other market trends
• Built rapport with existing clients and prospects, to iden fy and develop new business opportunity es
• Set up organizational assets, to accomplish business targets
• Generated and updated reports for senior management and stakeholders, for effective decision-making.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.

• Developed business pitches to onboard new clients, enhance client base and revenue genera on
• Prepared and implemented business plans aligned to the target market segments; maximized market penetra on
• Evaluated market intelligence on compe on, market trends; align business strategies
• Collaborated with various support teams in following up and nego a ng on final orders
• Guided team members in closing cri cal business deals.

• Negotiated financial and opera on issues with providers developed and implemented complex contracts
• Spearheaded teams to implement or administer new contracts; resolved contractual issues.
• Prepared and maintained departmental budgets; enhanced organizational bo om lines
• Designed competitive travel products; studied latest market demands, online bookings.

• Received and managed requests from tour operators
• Handled Hotels, Transportation, Visa for clients
• Managed Airport Pickup, Traffic, and assisted clients' arrivals
• Confirmed arrivals list and coordinated service providers
• Reported clients' status and feedback to the outside tour operators
• Designed tours programs for clients and managed optional services
• Prepared invoices
• Updated systems with clients' status.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Saved $3000 monthly by implementing cost-saving initiatives that addressed long-standing problems.
• Handled 100 calls per day to address customer inquiries and concerns.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Exceeded goals through effective task prioritization and great work ethic.
• Prepared variety of different written communications, reports and documents.