Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Desire Wifried NGOUNOU 35 Ans

Desire Wifried NGOUNOU 35 Ans

Team Manager Dans Un Centre D'appel
Caire

Summary

Dynamic team leader with a proven track record at Concentrix, excelling in team motivation and mentoring. Enhanced productivity through innovative work processes and targeted coaching, resulting in significant performance improvements. Skilled in problem-solving and quality improvement, fostering a collaborative environment that drives success and professional growth.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

10
10
years of professional experience
1
1
Certification
2
2
Languages
12
12
years of post-secondary education

Work History

Team Leader

Concentrix
12.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Trainer

Concentrix
12.2022 - 12.2023
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Conseiller Du Service a La Clientele

Concentrix
09.2021 - 12.2022
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.

Enseignant D'informatique

College Pascal Tohoua Kamga
09.2018 - 06.2021
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.

Enseignant D'informatique

Lycee De Melong-Centre
10.2015 - 06.2018
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Attended professional development technology courses to increase knowledge base and learn new information.
  • Enhanced classroom management skills by implementing clear guidelines and consistent consequences for behavior issues.
  • Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.

Education

Bachelor of Science - Informatique Fondamentale

Universite De Dschang
Dschang, Cameroun
10.2011 - 10.2015

High School Diploma -

College Tchumo Aaron
Melong, Cameroun
09.2003 - 07.2011

Skills

Team supervision

Certification

Professionnel de la saisie

Timeline

Professionnel de la saisie

04-2025

Team Leader

Concentrix
12.2023 - Current

Trainer

Concentrix
12.2022 - 12.2023

Conseiller Du Service a La Clientele

Concentrix
09.2021 - 12.2022

Enseignant D'informatique

College Pascal Tohoua Kamga
09.2018 - 06.2021

Enseignant D'informatique

Lycee De Melong-Centre
10.2015 - 06.2018

Bachelor of Science - Informatique Fondamentale

Universite De Dschang
10.2011 - 10.2015

High School Diploma -

College Tchumo Aaron
09.2003 - 07.2011

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Desire Wifried NGOUNOU 35 AnsTeam Manager Dans Un Centre D'appel